Feedback from passengers

The Airport Authority takes no responsibility for the content of messages posted here. This service is for the benefit of airport users who wish to express their views or share helpful information with each other. Questions or comments posted on this page will not receive a response from airport staff. To contact the airport please see the Contact page.

D Millett
Mon, 3 Apr 2017, 6:00 am
I travelled through Grantley Adams yesterday and had a bizarre experience when going through security. I had various possessions distributed in three trays ready for the scanner. When it came to the first to go through I saw one of the assistants place a knife – as in a knife and fork – in my tray. She noticed that I saw her so I said 'Are you testing him?' (meaning the fellow looking at the screen as he looked quite young). She half smiled and the scanner laughed when he saw the screen. Then, when my bag went through she said I had a cigarette lighter in my bag and that it needed to be rescanned. I said I have never smoked. It was rescanned and then she went in the side pocket – where my purse was – and pulled out a green lighter! I have never smoked and never seen that lighter in my life. I cannot prove she placed it there but I did see her put the knife in the first tray. Why would she do that? It seems too much of a coincidence. She offered no explanation other than maybe it was my friend's (who also doesn't smoke). I can only think it was a 'test' for the scanner but she didn't say so. I was really worried someone had interfered with my bag for the whole flight home. I was on my own in the security queue and felt very vulnerable and too frightened to complain at the time though I am going to contact British Airways.
Mr MCD (UK)
Wed, 8 Feb 2017, 10:27 am
We were waiting in line for departures with the queue stretching the full length of the checking in desk, probably 1000 people or more the security guys asked us to form another queue that simply went around the corner and back into the main queue, so that it looked better. When quizzed they simple have not got a clue.

Poor staff on the passport control are so mind numb, they cant stretch a smile.

Lovely island, but poorly run by the government, considering how much taxes they charge the money is not being invested back int the road, infrastructure or the road signs, shame really as its backwards, but lovely island and people.
MCD England
S. Balogun
Thu, 26 Jan 2017, 5:34 pm
My husband is a Nigerian National. He arrived in GAIA two weeks ahead of me, flying from the US. Unfortunately he did not have a return ticket purchased. He was asked a number of questions regarding finances for his stay. He provided evidence of our credit card limit and our marriage certificate. He was accused of identity theft and falsifying documents. He was held by immigration for some time and interrogated before being forced to buy an immediate ticket back to the US. He was not permitted to call or text me. My husband even had a pre-paid place to stay and someone waiting to pick him up at the airport. He reported that the experience was psychologically traumatizing. Compare that to his arrival back in the US, where he was able to explain what happened and was given an extension immediately for his stay in the US. Two weeks later I arrived (I'm a white Canadian), and I also did not have a return ticket. I explained why I did not have a ticket and that I would be purchasing a ticket once I had an appointment in Canada confirmed. They forced me to buy a return ticket but let me stay. I never got asked anything about money. Later I made a trip to the Barbados Immigration office downtown and had an incredibly rude experience with the deputy chief. She stopped short of directly accusing me of lying; she led me to believe that I would be allowed to communicate with my husband if he were to arrive at the airport with me already in Barbados then accused me of putting words in her mouth and threatening her with this misquote. She went off the rails. I actually said to her - Calm down and I'm sorry for the miscommunication 3 times. Usually it's the immigration officers that have to calm down the visitors. It was unbelievable. Sure the lines are long and slow. But the behaviour of immigration officers is so inappropriate, biased and unprofessional. Not to mention downright frightening. Why anyone would come again after this type of treatment is unfathomable? As far as I can see a lot of Bajans need "Super Host" training while others are awesome. And the whole country needs garbage pick up training. The place is filled with litter everywhere - like a third world country.
A Proud Haitian (Massachusetts)
Tue, 17 Jan 2017, 12:15 pm
I'm a Haitian citizen and a green card holder who reside in the US. Because St Vincent & The Grenadines does not have an international airport, passengers have to stop in Barbados and get on another (smaller) plane. Knowing that, I called the Barbados consulate in New York on two occasions and the office confirmed that I did not need a visa while in transit. However, when I went through immigration in Barbados, I was detained both times (arriving and departing) because I did not not have a visa. I explained to the immigration officers and their supervisor that I was in transit and my flight would be leaving shortly. They were extremely rude and have no customer service skills. They weren't having it, so I was held in a room like a criminal for hours until they decided to escort me to the departing area. I've traveled to several countries and this was the worst experience ever in a foreign country. I can't wait until the St Vincent's international airport is completed so I don't have to deal with this sh*t anymore.
DG (UK)
Tue, 3 Jan 2017, 6:14 pm
Been coming thru BGI since 1994 and I've had a second home there since 2001. I've visited the the island about 4 or 5 times a year every year. The staff have always been rude, the same old unionised faces continue to give you grief for no reason. Most recently the cruise flight departures clash with BA and Virgin departures. So be prepared to queue for 2 or more hours and maybe run to catch your flight home. Arrive an hour earlier than usual for departures November to end of January.
The core attitude of Barbados civil servants, is even when you spend millions BD$ on property, electricity, water, gas, petrol, cars, property management, gardeners, cleaners and tradesmen its reflected at the airport by the staff. They could not less, they hate success and those who have money to spend (tourist). But it is a beautiful island and i love it.
Lisa (Barbados)
Thu, 22 Dec 2016, 8:25 am
Barbados must realize that when people enter the country immigration officers are the first people that they see and must have proper training for the job. One bad encounter can completely ruin the mood of the person. Immigration officers in Barbados seem to lack proper communication skills. They talk down to you like if they think they are better than you, dig up in everything and beg for outlandish fees for items that are really not that serious. People are not living in a gold factory when they are traveling and it is Christmas so of course when people travel they will purchase items for their families. It really leave a bitter taste in the travelers mouth when they anticipate returning home on vacation only to realize they will be mistreated and scrutinized by their OWN PEOPLE. Tonight a short customs officer with salt and pepper short twists gave me the hardest time I ever encountered coming home. She itemized every single thing in every single bag, asked what seemed to be a thousand questions and was extremely difficult. As for the red caps be very careful with the Rasta one who likes to ask you to purchase dutyfree for him. He know full well you cannot purchase more than one liter of alcohol but he might ask you to buy him more and then when you get to customs and in problems he does disappear until whenever you get your self out of that mess. If I was not Barbadian after tonight I would not have bothered to come back.
Hmm (Barbados)
Thu, 22 Dec 2016, 8:11 am
Honestly as you give a Bajan a lil uniform them does start behaving like an overseer type. I love my country but tonight I was beyond fucking turned off. Y'all got to realize when ppl go away and come home them don't necessary have life easy but them trying to make ends meet over there to come back and provide. Customs officers in Barbados like them feel people does be oversees making diamonds or something and every lil thing ya got them does try to make you pay for it. The customs woman dig up in every rh bag tonight, sorry I Int had some dirty panties for she cunt. As for the red caps them got a Rasta one in there that wicked is rh. Man ask me to bring out three bottles of alcohol for he, poor me Int know ya only allowed 1L a person and nearly get charge for the rum and then he had the Gaul after I was stuck behind there for over an hour with a young fucking baby to come and ask for the money for bringing us out. Barbados use to be a nice place but everybody getting too fucking badminded and wicked. People love to juck out ya eye man but the lord don't sleep, everybody day gin come.
Michael (UK)
Mon, 12 Dec 2016, 10:52 am
On Saturday 10 December there were two queues of around 750 people each waiting to be processed by emigration (stretching across the terminal forecourt to the access road beyond the BA check-in area). I waited in the line for almost 2 hours and would have missed my flight, had it not been delayed.

Once we arrived at the emigration area, only 3 officers were on duty; one of these was also assigned to checking cruise-ship passengers' documentation and another absented himself for an extended period.

A very stressful experience and one that reflexes poorly on Barbados and its tourism industry.
E. Pali (Canada)
Tue, 29 Nov 2016, 1:25 pm
I have been coming to Barbados for approx. 15 years and I am dumbfounded that over this period of time a proper queuing system cannot be set up to go through customs clearing. Over the years it has become worse as now there is no longer a 'nothing to declare' line. To have a jet liner full of people with luggage, porters with huge loads, and persons in wheelchairs cram in a space not much larger than a double doorway is ridiculous. You feel like cattle moving to slaughter. The porters try to get ahead of everyone; people who need special assistance were not queued in their designated lineup; others were processed out of sequence by airport personnel without so much as a courtesy; it took roughly 15 mins. to process a cash transaction while I waited in that lineup, etc. Simply put I found this process appalling and frustrating. If someone is picking you up, suggest they arrive one hour past flight arrival.
Emily Macarthur (Uk)
Mon, 21 Nov 2016, 1:21 pm
I'm writing to complain about the staff at customs. I'm a 25yo female from the uk. I was catching a connecting flight home. When going through customs the man told me that he was going to search my bag. He did not ask he told. Before I'd even replied he brought out some large pliers and told me if I did not open my bag he'd cut it open. I asked him why he was searching my bag and not anyone else's and if mine was to be searched I'd like it to be done by a lady and in private. As I'd been on holiday for two weeks and didn't want my dirty underwear on display of the large que behind me. The man continued to laugh at me. Finally he went to get a colleague who told me the same thing. I had to have my bags searched by this particular man and nobody else. Then they went to get the police the police man said it is their job to search me. The man then spent half an hour searching my bag, even putting it through the machine and ripping out my lining. Obviously nothing was found and I was allowed through. After that I asked other members of staff that were watching the name of the man (because he was so rude and I felt the way he continued to speak to me was wrong) they would not tell me his name. I could not find anywhere in the airport to get help or complain. This experience had me in tears, I felt powerless and embarrassed.
Kelio (UK)
Mon, 21 Nov 2016, 12:59 pm
Worst airport ever!!!! Staff are rude and need proper training. Worst set of people in the Caribbean.
Stephen Gerrard (UK)
Fri, 30 Sep 2016, 12:44 pm
Having read some of the reports on here, I was sceptical about even going to Barbados. I can say, GA airport is no worse than any other. We were treated with friendliness and efficiency on arrival, even though 3 large planes arrived within minutes of each other and same on way back to UK. We did print our tickets on way back at hotel, but for some reason were given other tickets at departure gate!
D. Karnani (Barbados)
Fri, 9 Sep 2016, 10:55 am
I have also been travelling in and out of Barbados Airport several times in the last 30 years and never had any problems.
Both Immigration and Customs officers were good with me, sometimes I got a smile, sometimes I didn't (Didn't bother me)They too may be having a long, tiring day and you may not catch them high spirited. I've been through many Airports around the World and seen some strange behaviour by Airport officials ever so often. No one is perfect. Upon arriving into Barbados only once the airline may have lost my luggage and on 2 occasions it got diverted to another country but I managed to get it back the same or next day.
Sabrina C (Barbados)
Wed, 31 Aug 2016, 9:15 pm
It`s obvious you will distance yourselves from this website because it`s not a lying utopic picture that GAIA is the best service-based int`l airport in the Caribbean.
I`ll say this bit, I`ve been a hearer, and an observer of many positive and negative experiences from persons visiting this ROCK. To be honest as a Bajan, I know they`re really nice persons there. I am a Bajan myself not currently residing there but my first time to travel internationally was on July 29th and that was ten years after my second time travelling, so obviously much has changed in terms of travel procedures and I needed help. The ass that was at JET Blue that dogged me for asking a question and roughly just throwing things at me because it`s part of his job made my experience horrible but then an angel descended and saw me re-arranging my luggage because that`s what that prick told me to do and the angel took over and helped me. I don`t know what many of the Bajans at the airport are protecting but if they continue to treat people like that nothing will come of Barbados and we are already descending into the depths of nothingness. Barbados on a whole knows nothing about service and when I return, I can tell you I am going to be even more stubborn when it comes to those Bajans who think that their low-class way of treating people who are spending money with them is service. It has to stop if we are to be successful in making Barbados the great tourism sector that it needs to be. Your doggish behaviours and manners that you have you need to let go of and to all the wonderful airport people (not that short, dark, square-headed, young, puffed-up fool I first met at JET Blue on July 29th, 2016 @ 4:30 am) that helped me so kindly throughout my departure - a wonderful thank you.
B. Freeman (USA (Bajan-born))
Tue, 30 Aug 2016, 3:18 pm
Sad, sad, sad! While there are the good, bad, ugly and indifferent everywhere you go, some places one meets more of one kind or another.
Regarding Bim, I have for years said I can't figure out how there is still as much tourism left as there is @ present. I worked in travel prior to immigrating a couple of decades ago, and I do recall there being some idea of friendliness and customer service back in those days. As I've travelled back home over the years and continue to see more of God's beautiful world, I am ashamed of my home-land. I've written previously to say that service needs to be improved, and that's an under-statement, if ever there were one. The first impression of the island is the Airport and Sea-port and it seems like most employees were picked off the street with NO Brought-upsy and given the well-sought-after "forever" government job, with no couth, no training or anything else. It is so bad that a few years ago, a then-minister was informed about it in a visit to the USA and took high Offense to my fellow-bajan saying so - so what's left to do as the cat can't bell himself???
I think there is a new level of "crass-ness" (existed some before) that Bajans seem to take pride in & it's well-known among other islanders and also African-Americans, who, Yes, Correctly, realize the in-bred prejudices and little-people mentality so prevalent among many (black) Bajans. Was it not rather recently that students/workers from "our" motherland (AFRICA by the way, Not England) were despicably treated?
So, you think you are all that and a bag of chips, eh? This new world we live in is very cruel and very intolerant of crap. You will learn it the hard way, sadly!
Does stuff like that exist here too? Yes!!! but the USA is not dependent on tourist $ and with all the heavy competition for our hard- earned & -saved money, everyone wants best value and will go where they will actually get what they have paid for - SERVICE!!!
Independent for 50 years, you say, Jubilee celebrations, eh?
You Are Still in Bondage!!!!!!!!!!!!!!!!!
Learn to Love, Honour, Respect ALL people. You don't own or rule the world, THANK You, Lord Jesus!!!
N. Daniel (Canada)
Tue, 30 Aug 2016, 2:13 pm
Since reaching retirement I now travel to Barbados several times per year. I can truthfully say that I HAVE NEVER ever had an unpleasant experience with any airport official at GAIA. I greet everyone with a warm smile and I greeted warmly also. After reading these comments I consider myself lucky and hope that this does not change. Just as we complain of fatigue and misery after a long flight, the airport personnel may be completing a long tiring shift and I respect that. I am sometimes daunted by the long lines resulting from multiple arrivals but I will not blame airport staff for that. That is a matter for government, the tourist authority and airport management.
Fabian Davis
Mon, 29 Aug 2016, 5:22 pm
Just been denied entry based on being deported from America. I was traveling with my wife and one year old.
Nadira (Barbados)
Mon, 29 Aug 2016, 3:14 pm
I live in Barbados and i went to the US for a visit with my 2 kids,we spent 3 weeks and we shop a bit,came home to BIM and they say i bring back things to sell and charge me duty.now my thing is you go on holidays with kids,are we not suppose to shop?? when i ask why you are charging me duty they say i have to give something to the government.Am a bit piss at the whole thing i must say
nanci (CT)
Mon, 29 Aug 2016, 2:39 pm
I think the hot sun make some people rude and brash. I mean some people i meet in barbados are so nice, but the bad ones make it bad for everyone. I think some bajans have a kind of jealousy and self esteem problem going on with them. Some of them will ask me where i am from, because some of my pronunciations are American sounds, so what. I think its the education system where they dont teach empathy and respect, they just teach the kids to pass the exam to get the CXS's, but what about teaching how to treat and talk to people right. Some people are very nice, dont get me wrong. On the other hand, I've always got a nice customs person, or is it that I give them what they ask for, and say nothing else. I dont think any of them could talk to me like that, I work hard or harder than most of them in barbados, and no one is going to spoil my time. I dont think bajans like Americans, only if they are white they will respect them, but they dont realize there are black americans also who work hard, and we need the vacation, especially if its cold and horrible in the states, we come there to have some sun, and see the clear sky. They dont understand how much that means to us. We dont need to explain everything. Another problem bajans need to learn that some words are spelt different, some letters but different, so they need to learn that. I never advertise barbados, or call it my great home, I mean i love the place, but I wont go out of my time to advertise crop over or anything else, because when you get to barbados and meet some rude guard, and the thing is, they talk about you and you are right there, what the hell is that all about, stop being jealous.
colleen o quintyne (mass)
Mon, 29 Aug 2016, 2:23 pm
I was fortunate enough to get nice customs officers when coming in from boston or NY. Its when you leaving those rude guards, one of them told me i almost push some girl to the ground. The girl was white, but little did the guard knew, the white girl told me go ahead of her, because my bags were heavy. Then the guard ask me to take my phone and ipad out my bag, then to ask me whats in my hands. I think mostly the women are rude and have some kind of issues going on. Also I got off a flight one night , it was delayed in NY, the guard that make sure you walk the correct path, told me I going the wrong way, and immediately related the same thing to one of her co workers, she was like, " she walking the wrong way like she cant see". Girl I just got off a flight, that was delayed and I am tired, and jet lag, you dont need to be rude like that. I find some of them talk about you and you are right there. Most of them need customer training, and learn how to be nice. When i get back to NY on my connection, I dont even meet customs guards that rude. I also heard they treat jamaicans like pure dirt when they come into barbados. How you going to tell me barbados is the gem of the Caribbean. Also the red cap people, if you tell them you dont need any help, they push and carry other bags in front of you. One guy made me cut my foot on the carrosol, because he pushed in front on me. I think mostly the women guards are a bunch of stupid jealous women who have no life. Is that the way they talk to their kids?
Dave L (Jamaica)
Mon, 29 Aug 2016, 1:47 pm
Jamaican woman cites shoddy treatment by Barbadian officials at airport

Another sad story

http://www.jamaicaobserver.com/news/Another-sad-story_72270
Anita (Barbadian living in the UK)
Sun, 28 Aug 2016, 3:14 pm
Typical, we are more concerned with the messenger than the message. It does not matter where the site is established. People are complaining about poor service at GAIA and the focus should be about correcting the numerous problems travelers are experiencing.

I recently returned home for a short break from my studies abroad and I can safely say the service offered by immigration and Customs is less than mediocre. Immigration officers are unfriendly and appear unconcerned with the efficient processing of Caricom passengers. If you want to get out of immigration in a hurry, get in the International line. Apparently, if you have a USA, Canadian or European passport it is an easy pass to baggage collection. Why do we need to treat our Caribbean brother and sisters like they are criminals. "God" help you if you arrive after a LIAT flight from Guyana or St. Vincent. If immigration is going to cross examine every Caricom passenger who is not a citizen or resident of Barbados, establish a Barbadian line. It would move people along quickly and significantly improve efficiency. Being a member of Caricom should not mean subjecting your own people to inefficient systems that were clearly not thought out. Failing that, employ more Immigration Officers to handle the Caricom passenger line or BAREXIT.

There are also problems with baggage collection and Customs. Why does it take forty five minutes to receive your bags? The manner passengers are treated at customs leaves much to be desired. I was in the green line with all the Brits when a customs officer walked up to me and asked for my passport. When he saw my precious Barbadian passport, I was told to get in the "Red" line. When I asked why I was selected he simply said "I told you so" and walked off. I had to go to the back of the red line and after one hour I was able to turn the corner to see there were only three custom officers on duty. Fifteen minutes later I made it all the way to the Officer who demanded the immigration card, scrutinized it then asked me where I was coming from even though it clearly stated where I boarded, my UK address and all my luggage had on Virgin's bright red tags. In my usual brash style when people ask me stupid questions, I said it is on the form. Who tell me do that? I was asked to open all my bags in plain view of the other waiting passengers. Just before he was about to dig up in my bags, I asked that he changed the surgical gloves he was wearing since I noticed he did not change them after gold mining in the previous passengers luggage. Without batting an eyelid or even acknowledging my request he proceeded to search my luggage. Much to his disappointment, and having not found nothing suspicious apart from my rather kinky underwear I was free to go. I was surprised he did not confiscated them as a treat to national security.

My departure from Barbados was incident free and my only complaint is that the airport management need to fix the air-conditioning system in the departure lounge. It is hot, humid and uncomfortable when there is 500 or more passengers waiting for their flights.

Surely, the Government and Airport Management can do better than this. If the people employed by Government/Airport Management are not interested in doing a profession job then get rid of them and find people who want to do a good job. Poor attitudes and inefficient systems is not acceptable and should not be allowed to continue.

One can be professional while being courteous at the same time. We need to treat all passengers the same way. I could not help feeling that either my colour/nationality was used to determine the level of service I and other Caribbean people received. I also believe the Customs Officer who looks like "Sheriff David Clarke" (google it) should be retrained or removed from the airport as I do not believe he makes a good impression on visitors to the country. Anyhow, I somehow doubt there will be any significant attempt to fix the many problems that are plaguing the airport. That is why there is more interest in who setup the website
Jim Lynch (Barbados / Canada)
Sun, 28 Aug 2016, 12:35 pm
I visited Dominica in June, arriving in Barbados via Westjet from Toronto - I returned to Toronto via Antigua.

I was disgusted to see that no matter which airline has interline agreements with any other airline, there are NO transit facilities in either Barbados OR Antigua.

What does this mean to the traveller going to the smaller islands? Well, it means that if you need to transit Barbados or Antigua you have to process through both Immigration and Customs thgere as if you are staying in Barbados, then stand in line again at the airline counter inside the terminal to check in again with your baggage, then go through Security and Immigration again to continue your journey.

And if you forget to pack your hand-carried duty free liquids into your checked baggage before you check in at Barbados or Antigua, it's gone - they won't allow it past Security (which is AFTER you check in for the second time).

What you ALSO do NOT see is that in your ticket you are also paying an extra bundle of taxes and fees to each transited country - which can equal or exceed the regional sector fare - so bumping the price of your return ticket by as much as US$600 depending on second destination.

This has knock-on effects for the countries who are connected - for instance, if I was not going to a Conference in Dominica, I might well have changed my mind and taken a cheaper vacation in Cuba - or stayed in Antigua or Barbados.

Don't forget, you then have to pay Departure Taxes and other fees at your intended destination when leaving to go back home.

Installing transit facilities means that BEFORE you get to the Immigration desks in your transit country there is a supervised exit and airline desks where you can confirm your presence for the onward flight and go directly to the Departure Lounge. Your baggage is checked right through.

It also means that perhaps 20% of the load is taken off the Immigration and Customs facilities there (= faster processing for everyone else) because the transits never needed to touch them.

Barbados and Antigua are lagging behind in this important issue - I am surprised that it has not been raised at the CARICOM HoGs meeting.
Jill Lang (UK)
Sun, 28 Aug 2016, 12:20 pm
Travelled to and from this airport every year since 1997 and NEVER had any problems with the airport personnel. They are doing a job, just like you and me they probably get fed up sometimes! Try being a bit more tolerant.
Lana Headley (Born in Barbados but Us Citizen)
Sun, 28 Aug 2016, 9:01 am
I visit Barbados every year and going through customs is very long, they need more custom officers especially when they are multiple flights in. Also when leaving to go through the custom baggage search can be very confusing. It's not organized and you have t figure out which line you are in.Need improvements.
Paul Andre Martel (Quebec,Canada)
Tue, 2 Aug 2016, 5:23 pm
I just finish a 2 weeks vacation in Barbados,I travel a lot and sometime the worst part of your trip is in and out security and custom, I can tell you that so far the entry in barbados was one of best,nice and polite officer and ready to help you, I read a lot of bad thing about the custom officer but dont beleive it they are nice and happy to have you on their island,I am from canada .
keep the good work and we will be back next year.
Dont read the bad feedback,because those one who write it are sometime THE PROBLEM. :) Paul Andre Martel
GC (Barbados Now Living in the US)
Fri, 29 Jul 2016, 5:26 pm
I am a Barbadian, now a US citizen. I have read majority of the comments left on this feedback page. And I am embarrassed that the mindset, attitude of my fellow Country men and Women have not changed in the years that I have left until this present day. To all of you who have travelled to and from Barbados, who have been greeted with such hostility, I am very vexed. You would think that in today's world those employees who are suppose to know and show good Customer Service would leave their narrow mindedness at home. And I am sorry to say some of those individuals who seek employment with The Barbados Airport need to be fired or placed where they do not meet with the public. As I am planning on travelling home sometime in the future. I would like to see one of those Custom Agents come off nasty to me like they did to you...Now I not saying I am going to be nasty oh no. I am just going to let them know, 'You don't wee where you got to eat or work.' And another thing all the negative feedback left on here should be shown in training and use as a caution for disciplinary action against any and all repeated offenders of such rude, disrespectful, and nasty behaviour.
James Mcpherson (Jamaica)
Fri, 15 Apr 2016, 7:23 pm
I did not know such a site existed. I have been to Barbados twice. In 2007 with my wife for our anniversary. It was a lovely trip. I was expecting a hostile welcome from the immigration officers based on what friends who had travelled there recently told me but they were friendly and polite. Three years later i was travelling with a group of sportsmen enroute to St. Lucia. I made a mistake on the form. The customs officer asked me in an aggressive tone of voice if i can't read. In my mind all kinds of colourful Jamaican expletives were spinning around but when 'cockroach in chicken yard he has to trod softly'. Interestingly i remember travelling to New York a year later and seeing a lady from the Dominican Republic make a mistake on her form. The WHITE immigration officer took his time to assist her in correcting the mistake and was very polite and PROFESSIONAL. I am just saying that some of the Immigration officers in Barbados need training in customer service.
Everyday a few Jamaicans are turned back from entering Barbados. Some of them deserve to be, but they still deserve humane treatment.
T Culbert (Maine, USA)
Sun, 10 Apr 2016, 12:38 pm
I'm glad I read these comments, I was planning a trip to the island, guess what...You just saved me $5,000. Guess I'll take my business elsewhere. The locals should read these negative posts. Once the tourists stop coming, you'll regress back a couple hundred years. How many millions of dollars will this cost the locals......
E. Ellard (Ireland)
Mon, 4 Apr 2016, 5:42 am
Myself and my new Wife recently travelled to Barbados on our honeymoon. When we arrived the service was fantastic and we couldnt speak highly enough about the service at our fantastic resort. However when we returned to the airport it all changed, no more friendly faces just grunts for quite rude people at the ccheck in desk and going through customs. Clearly the more friendly people are reserved for the arrivals hall to welcome the tourists and the unpleasant people are left at the departure hall when its clear the tourists are leaving and will be spending no more money. It left a bitter taste in our mouths after a fantastic week, we were very disappointed with the service in the airport.
Revie Jackson (UK)
Tue, 29 Mar 2016, 5:33 pm
Grantley Adams has a serious problem with its airport. Huge queues at the airport and no-one gives a damn,
Gone are smiling faces, the please's and thank you's. They just don't care about you, and, probably don't care about the damage they doing to their travel industry.
Heather Damon (Brooklyn, NY)
Sun, 21 Feb 2016, 3:56 pm
We were traveling back from Barbados on Saturday, 2/20 on Flight 742 to JFK. I was traveling with my husband, 16 year old son and 14 yr. old son. My 14yr old has autism and LOVES to travel. He didn't want to return home, he wanted to continue to Miami. When he realized that wasn't the case He had a panic attack in the airport near the check-in area. There were two very supportive and compassionate women who assisted us. One, a Delta Airlines Manager took my husband to check -in, gave us priority boarding and made sure our luggage was first off the plane at JFK. The other woman, who I believe was employed by the airport stayed with myself and my sons and helped calm my younger son. I am so grateful for their help. They helped us get through a very difficult time. We were able to get through the rest of our day and arrive home safely. Thank you again!
Helen Taylor
Sat, 6 Feb 2016, 7:05 pm
We arrived from th UK to find a queue for immigration of over 1000 people. We waited over an hour to be processed. There were no staff directing people to the desks which slowed thing down further and not all desks were staffed. I heard people in th queue saying that they would not come back to Barbados after this experience.
Jane Spalding (UK)
Tue, 2 Feb 2016, 4:41 am
Returned home on 31st January 2016 after another wonderful Bajan holiday. However, the airport experience leaves a sour taste - truly awful, long hot queues that take almost an hour. We had only 10 minutes once through before our Virgin flight was boarding. The Barbados tourist authority need to really consider how off-putting this is for their visitors. Must and should do better - the airport is letting down the rest of the tourists experience. Really the weak link - the management at the airport should be deeply ashamed that they are letting down their country so badly.
Anthony (Montreal, Canada)
Wed, 20 Jan 2016, 7:36 pm
To all my fellow Vincentians & Canadians me and my wife had the worst experience at Grantley Adams Airport my wife was seeing me off to fly to canada and return to St.Vincent we went to the Immigration desk to be rudly told to give our passports I give her my passport and so did my wife we then were told that we had to show our itinerary I said to her that I did not have one on paper and that it was on my phone she again rudly asked for my phone so I gave it to her she saw my itinerary and then asked for my wifes itinerary as well so I asked a simple questions why as to why does my wife have to give her itinerary she did not answer so I just gave her the itinerary then she said to me and my wife that we must stand on the side and wait for the supervisor so we waited about 10mins for the supervisor I explained what happened to him and told him the same thing I told the Immigration officer I also said that in canada and the rest of the carribbean countries I do not show my itinerary nd they still let me through he eventually brought us into a room for no reason untill he brought us to the Immigration head boss who told me the same thing why did I ask the Immigration officer the question as to why I have to show the itinerary he said nothing and just showed me immigration book and the held and my wife im the room so I told him me or my wife amd family and friend are never coming through barbados again because they are always giving vincentians and Canadians a problem then he said if you dirty Vincentians and Canadians have a problem with barbados do not come back to my country so I told him I wont I will pass through either St Lucia or Grenada or Trinidad to get to St.Vincent next time im coming back on vacation to see my wife after all tht he still held us there and ask what is our proof as too how im going to get out of barbados I asked him a question and said what if I did not have my itinerary on my phone what would u have done he said he would send me bck to my country St.Vincent and I would miss my flight to canada so I finally gave him my itinerary on my phone to look at he looked at it and said something was wrong with the phone when he gave it back to me my itinerary was deleted and I said to him did u delete it he said no and I kept looking I did not find it I was lucky enough to find the email I sent to my aunt and cousin in law witch had my itinerary he said ok then he ask for my wife's itinerary I gave it to hm and he said oh your just seeing him off she said yes at this point he felt stupid because we were just asking the Immigration officer why we had to show the itinerary all she had to say was its because u look like a gangster the whole they were profiling me because i have braided hair and tattoos and earrings in the Immigration boss eventually told the supervisor to take us back to the Immigration officer he also said never to come back to barbados but then the Immigration officer stamped us and we were on our was out I would advise all my fellow Vincentians and Canadians to stay away from barbados and to pass through another hub like Trinidad, Grenada, St . Lucia if you are going to St.Vincent or any other carribbean island except barbados bajans are rude and disrespectful there airport deserve to be shut down they are a disgrace to the Caribbean I will NEVER!!! GO THROUGH THERE COUNTRY EVER AGAIN!!! I cannot wait for our international airport in St.Vincent to open it will a way better hub then barbados I rate barbados as #0 no ratings at all
ella (toronto)
Thu, 7 Jan 2016, 9:52 pm
I have been travelling through Barbados for three years and I find that the custom officers lack a great deal of hospitality. While in transit to St.Vincent, one particular worker found it necessary to turn to another worker and started laughing when she seen that I had written "in transit " on my declaration card. After awhile she decided to hold onto my passport until we found an address to put on and if we did not have an address, she will send us back to Toronto as if she paid my passage. Thankfully my cousin was outside the airport and we did not have to stay at the airport, very rude and obnoxious!
Sulav (Australia)
Sat, 26 Dec 2015, 12:18 pm
For my honeymoon my wife and I wanted to see the best of the Caribbean and arrived in Barbados after a fantastic week in Jamaica. As a well travelled professional the customs staff in Barbados resembled a bunch of thugs with no consideration for the basic rights of travellers with unprofessionalism that would make it easy for real criminals to have a field day. After declaring wooden carvings on our declaration card. A scan of the article pursued (which I expect as standard). However this was a fiasco with nobody seemingly knowing what to do or make a decision, it was a long way off from international protocol observed. Disappointed in not making a big drug bust, these thugs had the bright idea to start drilling into the face of the carvings without obtaining my permission, effectively ruining the souvenirs. They seemed to have fun "doing their job." Only after the act of vandalism they decided to ask questions on my circumstances and quickly realised they made a mistake. I was let go after this having to pack my mangled souvenirs and bags. The thugs refused to provide names and any reference or accountability over the incidence. I also noticed no forms or records being made. They seem to be above any law. This has been a very poor unfortunate experience for my wife and I during our honeymoon, especially when I found the people of Barbados so accommodating and tourist friendly. Other traveller should be weary of travelling from Jamaica to Barbados especially with large souvenirs - as for the thugs in customer your as good as guilty of being a drug trafficker.
Ian Denny (Barbados)
Tue, 17 Nov 2015, 11:51 pm
How is it that Barbados Customs can accused you of selling cloths when you return from a oversees trip. How is it that you can be charge for bring in cloths for your family members. You spend your time working for your money, saving to go on a vacation and when you purchase items for yourself and family while on the trip. You return home from your trip only to be charge by Customs for buying gifts for your family. Totally stupid, no electronics, no alcohol and no meat but still charge for just different sizes of cloths. Do you want my family to be all the same size? Is this how Bajans are treated after returning from a vacation? It is not like Customs in Barbados do not know who sells cloths. They get some of the same cloths from individuals that they protect.
lisa yarde
Tue, 28 Jul 2015, 1:23 pm
When arrived in Barbados was told they had to wait for a lift system to come for my son and help him off the flight because he cannot walk and had a horrible ankle bleed from his health issue. After all passengers had disembarked, I was told I can go ahead and go inside to customs; my son will be out in a few minutes. My Son was left on the HOT PLANE for over 20 mins, waiting for said lift, while all flight crew went ahead and exited the plane.


NO ONE CAME FOR OVER 20 MINS. ONLY ONE LIFT SYSTEM ..
K E (New York, USA)
Sat, 23 May 2015, 6:26 pm
I am writing your office to inform you of my experience with the TSA staff working the security check point at BGI as I was heading to Gate 13 for a Jet Blue flight.

I encountered the security checkpoint at roughly 1:15 AM on Monday, March 16th and had a very negative experience with Claydon Burns. He forced me to put my 1978 Canon A1 film camera into the X-ray machine, which causes it to pre-maturely develop undeveloped film.

He refused to listen to my explanations of why my camera cannot go into the machine and must be manually checked. He was extremely rude and unhelpful. He just kept repeating the same one sentence, "If it's under 1000, it is safe for the machine." He ignored my request to speak to a manager.

I would like to discuss my experience with this particular person and all of the staff that were at the station at this time, as none were helpful or willing to assist me.

I am very concerned that all of my pictures from my wonderful Bajan vacation are ruined because of Mr. Burns.

I have emailed the email address on this website THREE times with no response. Extremely unacceptable.
Bim Doc (Barbados)
Fri, 22 May 2015, 11:38 am
Arriving to Bim May 2015 returning from holiday abroad. Immigration professional and pleasant. They have a serious job to do and socializing is not a part of that job. Red Caps always ready and willing...aggressive maybe, it's competitive work, but they hustle to survive and profit. Customs is always a crap shoot.

My displeasure with the Barbados Customs experience is with generally rude and disrespectful agents. It's a profiling game to most of them. White tourists "get a pass". Black Bajans are suspect of anything and everything in most CO's minds. It's just silly at best! The revised customs forms are very specific now: "have you exceeded an allowed $ cap of incoming personal purchases in 1 year? y/n?" "Have you anything other than allowed personal effects to declare? y/n?" If the signed answer to both questions is NO, then why pray tell are certain CO's continuing with the trap Q&A interrogation and game? I understand the concept of directed questions to measure response and establishing a probable cause of deception to inspect further BUT this is NOT what the CO's are doing. They are simply abusing their position power and meddling with people IMHO. There seems to be some sick sense of satisfaction they derive from this mental game.

The bottom line is Anyone arriving at GAIA has ran a gauntlet of travel woes. They are tired and weary upon arrival. In such a beautiful country that strives for customer service positive initiatives, the Customs Officials should realize that they have the power to "create or destroy" a positive FIRST experience when entering BIm. My sense is the CO's either don't realize or just don't care about their responsibility to supporting the Bajan NICE initiatives.

Unfortunately what I describe has always been a thorn in the Bim experience hide....for donkey years! Finally, again, I have high praise for "most" men & women in government service but the GAIA Customs Dept. needs a cultural and customer service reality check. Thank you for allowing me to opine.
Evelyn V. (Newark, NJ)
Wed, 6 May 2015, 4:35 pm
Would it kill the immigration workers to smile? To treat arrivees with respect? To not snap at people who take a second too long to produce their documents? I loved the people of Barbados except those who are employed by Grantley Adams Airport :(
John Mayers (Miami)
Tue, 5 May 2015, 4:05 pm
Barbados's Grantley Adams Intl. Airport needs to invest money in acquiring baggage carts so we won't have to deal with the unruly REDCAP persons. After seeing our bags being thrown around in miami by handlerswhile loading onto the airplane; that is the same way our bags were treated by the REDCAP. Barbados needs to get baggage carts for arriving passengers.
Mrs positive feedback (England)
Mon, 4 May 2015, 2:39 am
I have never had a problem with immigration or customs or any of the airport employees. I have visited the island many times and on one occasion the immigration lady even said welcome home, after having seen all the stamps in my passport. She even said that I could be eligible for an award, which I received in Jan 2013
Xavier Rodriques (Vancouver)
Thu, 30 Apr 2015, 9:48 am
I've had the misfortune of having to pass through this airport twice this month. The staff, regardless of area, was extremely rude and unhelpful. And surprisingly, they were even worse on my second pass through after I had arrived from St. Vincent. I was treated as if I were a criminal. In fact, they had a plain clothes policewoman waiting right beyond the customs desks who stopped and interrogated every arrivee who appeared to be under the age of 30. I also found it funny that there were no police officers waiting for us when I arrived from Toronto but sure enough, come from a sister country and all of a sudden, you're under suspicion.

All in all, using this airport was awful and coming from Canada, where politeness is required by those serving the public, I was appalled. Should I ever need to travel to another island that lacks a large airport, I vow to never book a connection through Barbados. So disappointing.
N J Walker (United Kingdom)
Tue, 28 Apr 2015, 12:56 pm
Arrived on an on time flight from LGW with Virgin Atlantic at 2:45pm Sat 4th April 2015. Once we disembarked the aircraft and walked along the tarmac to Immigration, the queues were evident, passengers were queuing outside the automatic doors, once inside (two door queues having to consolidate into one), the hall was packed. When an Airport Worker came along the queues checking Immigration forms I asked why the queues were so long (having been 8 times before I had never seen so many people) I was told 6 planes had landed at once, to which I replied "You have got all the Immigration Desks manned then haven't you to deal with the hundreds of people?" the lady replied yes and walked off. So we had to queue, not a problem if they are fully manned, people in front and behind my husband, 10 year old daughter and I were getting annoyed and going under the barriers to the much smaller queue for Residents, where there were 2 Immigration Officers on duty. AFTER 2 HOURS we got to the front of the queue to find 4 DESKS OPEN OUT OF 20. Can you imagine how annoying this was? Nobody came to see if you and your child were ok stood for so long, it was appalling. I asked the Immigration why only four desks were manned and I got the same reply as before "6 planes landed at once". Is this a good enough reason not to be manned for the number of passengers arriving? Planes are planned to arrive, they should man accordingly, I know there may be one or two delayed, but surely they should have contingency plans to deal with such back logs. I asked who was in charge in the Immigration, but he did not know. I went to speak to an Immigration Officer in a small office once through at the back of the hall I asked "Who is in charge" and he said "pardon" twice and I repeated twice to which he then said "Why" and I said because of the huge queues I had just endured and he said "no one" and I said "So no one is bothered about the queues?" he then said "No". I rest my case. I asked a civil question and expected to be treated with respect, but I was looked down upon, like a second class citizen.
I have logged a complaint with Virgin Atlantic to see if they can progress on my behalf as I feel it looks bad on them as their customers are having huge delays and also with the Immigration Department themselves - but guess what, no response at all! Very disappointing service for such a lovely island.
Sandra Hughes for Olive Stannard (UK)
Sun, 26 Apr 2015, 3:38 am
My 87 year old mother returned from Barbados to London on British Airways 22 April 2015. We had arranged assistance and we just wanted to say a big thank you to the staff at Grantley Adams for their care and consideration, they made her transition from the check in desk to her seat on the plane enjoyable and stressless. Congratulations for a job really well done, thank you
Andrew N (Toronto)
Tue, 21 Apr 2015, 3:31 pm
It seems people only write a review if they need to vent over a negative experience. I have been living in Barbados for years and travel through the airport frequently. The staff are always polite and professional. The way you get treated is often a reflection of how you treat people. The only exception is a few of the red caps are less then polite or fair.
Kim (Canada)
Thu, 12 Mar 2015, 3:11 pm
Unfortunately, there are too many disturbing experiences connected with this airport's immigration.I will be in transit there soon again, so I will like to hear what they have to say after there airport immigration deported me from a country that never deported me. In fact, I am permanent resident of Canada, on my way to visit my homeland St.Vincent. They never saw my documents, asked me for deportation papers, I said I wasn't deported, I live there. I told them it was not there place to ask me these questions. So they, placed me in a holding room, did some kind of paperwork and sent me to St. Vincent on an earlier flight. I was thinking this was a bunch of crap. Not to mention I was was with my two year old Canadian citizen daughter. I am convinced that they have something against Vincentians now. Lets hope I have a better experience this August.
Sharon Roberts (USA)
Sat, 24 Jan 2015, 11:32 pm
Barbados and its people are great!Barbadians are not push overs. They do there jobs very well.
I. Samal (Trinidad)
Wed, 21 Jan 2015, 3:17 pm
On 19/01/215 I arrived in Barbados on business I have been doing so for about a year and half. I was asked to enter a restricted area to meet with a supervisor to deal with an issue regarding Rights of Establishment. The supervisor was extremely rude and ill mannered. It is very clear that these immigration officers and supervisors do not know the rules and regulations set by CARICOM regarding business. I can live with that but to blatantly not allow someone to speak and dismiss them and ask to sit outside while you making accusations you know nothing about is intolerable.The women are especially bad. After everything was sorted out I said "thank you" and she continued to be rude and told me don't thank her thank Jesus. In the past I have tried to not be bothered with BGI immigration and their ill-mannered behavior but not any more. I no longer wish to do Business in Barbados and will not encourage any of my friends and family to visit. I will not encourage anyone to open a business in BGI. The staff at immigration especially the women are disgraceful ambassadors to their country.
Cate John (England)
Tue, 30 Dec 2014, 2:57 pm
Been to this airport three times now and I have never had a problem with the staff or service. In fact I find them very helpful and friendly. Customs can be a bit slow but you can always use s fast track service. The staff vary between very friendly and just being their Bajan themselves- I always find if you are polite and respectful they will be too. Travellers need to be mindful that people are there to earn a living so tips are gratefully received. I have no problem with this as we are visiting their country which they are very proud of. In the departure lounge the staff are very friendly and helpful.
Darlene Provost (Ottawa, Ontario, Canada)
Tue, 2 Dec 2014, 10:05 pm
I arrived at Grantly ... lucky me got greeted by customs station 2, November 27, 2014, at about 3 pm flight from Toronto. ... greeted by an unkind, surly, female who was not interested in helping just showing her "power". I thought this is why I fly direct through a Barbados to Bequia 90% of the time ... because they don't want tourists ... Not with this attitude. I did not know exact street address, told her it was Old Pavilion ... personal friend, gave name and called her but she was already outside waiting in me. No answer when I asked for area code ... Also the other woman in office she sent me to did t help get me an aara.code number and no offer of a phone book. Three times asking later a male agent give me the area code, I find a pho e book after asking three times, borrowed a pen on desk to mark it down and was told by other unpleasant woman to say please when you want a pen BC that is what polite people do.. Based on this greeting, I'd say they all need training on how to be polite, kind and understanding. Soon they won't have to worry ... no one will come and they will be out of work. People are fed up with the shabby treatment, who os on charge here??? Went back to surly officious woman at station 2 who put her hand up and said go there and wait I have another client. We have a word for that kind of behaviour in Canada and the rest of the world. Ruined my arrival and I will never, after this trip stay over and spend money on shopping and dining again!
Jack Tatton (UK)
Mon, 1 Dec 2014, 9:26 am
The airport experience there and back ruined our otherwise superb holiday. Flew in on 17th Nov and was delayed in the air due to industrial action. They were only dealing with 3 FLIGHTS AN HOUR!. On returning on 27th Nov the same thing happened and so we sat on the plane at the gate for nearly 2 hours before we were allowed to taxi and take off. Totally unacceptable.
K. Rommel Jordan (Barbados)
Mon, 27 Oct 2014, 12:18 am
I have no alternative but this airport so I am stuck with it. When I was returning home from a wonderful vacation in the US in August, I was overwhelmed by the number of bags I had and decided to use the services of a REDCAP. When i enquired about the cost of his services he responded in abrupt tone "stop asking bout money and put the bags on here let we get out of here". I ignored that and it being 3 am just wanted to get home so i obliged. I was then met with a rude customs officer who told me to "go so" pointing the direction of the "digup officers" at the desk. Upon reaching the desk, the officer asked me to fill out the back of the form. As I proceeded to do this, the REDCAP immediately DUMPED my bags off his trolley onto the floor and walked away stating he had to make money.I was then left to deal with 4 bags from thereon. I have vowed that not another redcap can get a dollar from me and I believe it is time that the airport invest in cards and get rid of these uncouth men.
Olutoye Walrond (Barbados)
Fri, 17 Oct 2014, 12:41 pm
As a Barbadian, I am truly disturbed by some of the comments here. I was especially galled at the experience of Mrs. Joe Bloggs from the UK, who was repatriated because the Chief Immigration Officer was on vacation! (So why didn't they close down the place since no on one can act for him?) This woman was not even allowed to speak to her husband before they packed her on a plane. How terribly insensitive! For as long as we have people with these experiences at our airport we will continue to see declines in our tourism business.
H andrews (Uk)
Wed, 1 Oct 2014, 1:08 pm
The rudest airport staff in the world.
My parents have been visiting Barbados for many years but refuse to return simply due to the airport experience when departing. As we went through security last month my mother was told to 'GET THEM SHOES OFF'.
Why is no one taking charge of this?
I think the Airport staff need a reminder that they do just work in an airport and they are required to provide a service. As well as ensuring a safe environment for passengers.
I have to go to Barbados with work but would never choose to holiday there.
Amrita persaud (New York)
Thu, 28 Aug 2014, 11:10 am
My kids went for a visit July 2014 via New York... He had his wallet stolen went he was checking out...the went back to where they were scan, when the review the scan they could see the wallet went through the scanner but was no where to be found....... The supervisor was the notified question the agent then said they can't find it..,,, I called the airport make a report as I was told that is want I have to do... Unto this day nothing was done... shame on you people...,. And I do hope management read this...SMH....
Peter Blackman (Sweden/Barbados)
Fri, 15 Aug 2014, 10:27 am
Departure Area Facilities:- Grantly Adams International Airport (GAIA)

Departure Area Shops and Restaurants/Bar should remain open until the last flight of the day has departed, allowing departing passengers (as well as intransit passengers) the option of purchasing food and beverages after entering the departure area (Airside).

I had a 21:15 departure and of the few shops that were open, there was no Restaurant/Bar.
Ian Weekes (Dublin, Ireland)
Thu, 10 Jul 2014, 1:24 pm
Love this Airport, all the staff are super friendly and weather arriving or departing its always so quick with no delays.

New Favorite airport by far!! : )
Jill Edmondson (Harrogate, North Yorkshire, UK)
Mon, 2 Jun 2014, 6:23 pm
Having just returned from my umpteenth (since 1975) holiday in Barbados, I can't recognise GA airport in some of these comments. I've never come across anything other than kindness (for many years until 2008 I needed wheelchair assistance) and friendliness throughout, inc at airport. Having been through GA so many times over the years, I cannot believe my experiences can be mere coincidence. This last trip was my first solo flight/visit and arriving at GA I felt (and was treated) as if I'd come home again......................
Dave B (USA)
Tue, 27 May 2014, 10:52 am
The vacation was great. But on the way back through the airport. Last Wednesday around 130pm/2pm the supervisor at the metal detector took my ugly stick fishing pole. No one else at metal detectors had a problem with the pole. The pole was in 2 pieces zip tied together. The reel was packed in my suitcase. I have taken this pole as my only carry on many times before. This individual had glasses and was rude. I work in law enforcement in the USA and was stunned that he made a big deal out of a fishing pole. You could go through the metal detector and buy a pencil before you get on the plane if you wanted a weapon. I guess he just special for a moment while he took my pole. He told me I could go back through the line and check in the pole. So pay $35.00 to check a $25.00 pole. Made zero sense. The pole should be in your office at airport unless hes out fishin'. Jack...
Cathy (US)
Sun, 25 May 2014, 6:09 pm
I am a Bajan and sadly what most people on this site is stating is correct. When I come home I find the agents to be rude. I have a hyphenated last name and the last time there a customs agent pointed out to me that it was not necessary to have one and that the dates on my American passport was backwards because American's do everything, of course backwards. My last name is none of his business. Anytime I come home I am faced with the sour faced unwelcoming looks on their face. A Caucasian person may get a smile and welcome out of them.
What is more embarrassing is that I brag about my country all of the time and a few people have visited from abroad have mentioned how rude the customs agents and some workers in stores are and that they would not visit Barbados again because of this. How embarrassing. All I can do is hang my head in shame and hope that the authorities take note of these things and make a change. Shame on you for making our beautiful country look bad. People visiting should not have this type of rudeness as the first impression of my beautiful country.
Barbosa (Brasil)
Fri, 23 May 2014, 6:00 pm
called airport phone 4184242.
a machine answered. dialed 0 to talk with the attendant. it rings many times. going back to the machine that says there`s no records, and transfer back again to the zero attendant. and so on many times.
Must be a joke!!!!!!!!!!!!
ALIAS JONES (United Kingdom)
Thu, 22 May 2014, 12:23 pm
Customer service tends to be variable but in general, extremely poor. Only once was any courtesy shown when an IO noticed that I was born in Barbados and actually welcomed me home. I was so surprised that I almost fell over in shock! I always approach people in the manner that I would like to be treated and still find it surprising when others don't return the same civility. The 'welcome' to Barbados is generally a very rude one. I understand why some passengers get upset at the poor treatment they receive at BGI. They have been travelling in a plane for 8 hours or more, on top of travelling to the domestic airport and at least two hours waiting around to board the flight etc...only to be met with rudeness, unprofessionalism and very poor, often combative service. Some people complain that the UK airports are worse. I travel a lot and have never encountered anything like the level of rudeness that i experience coming into BGI from a UK IO or from any other airport in any of the many other countries I've travelled to. The BGI staff personalise it also - the UK Immigration are professionally dispassionate, and they certainly won't keep you waiting while they have a casual discussion with a friend. And it is the case that the BGI do tend to be worse to black people. My husband is white and often they don't realise that we are travelling together and the treatment he gets is ALWAYS preferential and superior to the treatment I receive. Unfortunately for the BGI and myself, I have learned not to take their rudeness without calling them out on it - as I always say to them, what are you going to do about it...you can't deport me (I have dual citizenship). But seriously, the whole lot of the existing staff should be sacked and replaced by properly trained people. we don't want servile customer service representatives, but we do want courteous service. They are truly a set of disgraceful ambassadors for their country.
L. Thomas (St. Vincent)
Wed, 30 Apr 2014, 4:29 pm
Hey, I came through GAIA en route to St. Vincent yesterday morning and everything was alright until I discovered that 3 perfumes in my luggage that I sent through were missing. There could have been no other place they were taken out except on the airport. That is sooooo dishonest and bad for business. I know any efforts to recover them will be futile,
Oh how I pray that we hurry and get our own international airport here on St. Vincent!
C Konig (Uk)
Fri, 14 Mar 2014, 7:30 pm
I just want to say how excellent the staff at the Airport are. My family were all very worried as my daughter was stuck there and couldn't get on a flight as they were all full. Elizabeth Perkins Airport manager put my whole family's mind at ease by finding out that my daughter had got on a flight. I travel to BGI a lot with work and always find the airport staff to be very friendly and helpfull.
John Lorenowicz (Canada)
Sun, 23 Feb 2014, 2:46 pm
I have been visiting Barbados for the past 8 years and these comments are far from fact as possible. We have never has a problem at this airport and will continue to come to Barbados as long as our health allows. I have traveled to most of the islands, and my choice would always be Barbados
A Frank (USA-UK-ITALY)
Sun, 16 Feb 2014, 5:13 pm
The Biggest disappointment yet-since 1994'''Outbound baggage screening is extortion (after all it is private CO-so they tell me)when they want something you have-they take it" They call it confiscating--and the items are not on the list- and to boot your not allowed to go back to your Airline to check the Item in--and also (a First for me-)
No gate check in for excess or left out baggage)If BGIA doesn't see this---their whole country( majority of great- pleasant helpful-smiling-hardworking) will lose --as it is the visitors + those of over 22 yrs as I and Friends--do the math-) support a good clean time, if stop coming? What is going to happen???-My question--"either your stupid? or you don't care?-Well I know know you care??? You tell me? Clean House of the-- takers (AKA Power Drunks).These types get arrested everywhere else. I Love the Country, but have no use for the nonsense.
B Thompson (UK)
Mon, 3 Feb 2014, 6:17 pm
Just returned from wonderful holiday in Barbados and shocked to read these comments. The airport is much improved from my last visit and the Bajan people were all friendly and polite. Maybe some airport officials don't smile much but it is the same in the UK and US. Looking forward to next visit!
Nigel and Elizabeth (UK)
Sat, 25 Jan 2014, 3:11 pm
One of the worst countries visited and bad experience already starts at the airport. Our luggage was damaged and there was nobody in the arrival hall to lodge a claim with. Unprofessional and unfriendly immigration staff and even less helpful customs officers. "Your first stop in paradise" as the website claims sounds like mockery. Harassment on the hotel beach by junkies every day from morning till evening. Mosquitoes (worse: we read about the many dengue cases after our arrival) and zero service. Everybody is so proud and arrogant it is hard to believe how this country can survive on tourism.
Michael D (Toronto, Ontario)
Fri, 24 Jan 2014, 6:32 pm
Our arrival was smooth. Long line, but it moved quickly. Separate line for citizens, but this seemed to move just as quickly as the one for us tourists. People were always helpful when we seemed to be heading in the wrong direction.

Money exchange was quick and very by the book. Very pleasant interaction with the car rental. Not sure what the fuss is on here, maybe departure will be a different experience. Will know tomorrow!
Jennifer (Barbados)
Mon, 13 Jan 2014, 2:47 pm
Response to Mel from UK.
Please don't let the opinions of others deter you from travelling to Barbados or anywhere for that matter. Example: I heard awful things about the people in London and I visited there in August 2013 and had a marvelous time. The London folks were polite, food was great and sight seeing was a plus. Planning my next trip for Nov 2014. As always you just need to be careful and make smart choices where ever you go in the world. Barbados really is a lovely island with warm and friendly people. Mel, remember to enjoy the local foods and please go to the beach whenever you can. Depending on where you are staying, try to visit local "Browns Beach" on the South Western Coast. Miles of soft white sand. Also check out Harrison's Cave and the Botanical Gardens. St. James has great shopping experience and various restaurants with mixed cuisines to try. For more social events and things to do, please go to www.barbados.org. Have a great time on the island.
mel (uk)
Thu, 9 Jan 2014, 12:10 pm
Hi , I am travelling to BGI from London I Feb for a months holiday .as a single white woman I am really worried by all I read here! Any tips ?
A Bush
Sun, 5 Jan 2014, 2:02 am
A Bush> I have been traveling back and forth from 1969 and I am use to the unmannerly folks at the airport. It was horrible for black bajans returning home. There was a line that catered to whites and they would go through customs without search and a different door of exit. However, it was different for blacks (bajans) who were searched, things taken away and went through a door that should have been marked non whites. They have been getting away with it for so long that it has now become a promotion of nastiness to all. I myself do not have any urge to travel there as I once did, since after getting that gruesome welcome at the airport you are then subjected to the rising crime. So to all of you who still have the feeling of visiting Barbados, good luck and God bless.
Jennifer (Barbados)
Wed, 1 Jan 2014, 10:48 am
I am a Bajan living in USA for 20+ years. I read all the comments. Yes, the staff may be a little short with some of you at the airport but lets face it, that is the way how ALL the Customs Officials behave - its the nature of their job. I honestly want my officials to be tough and not "peachy keen" for my own personal safety on these flights. And note to all of you - everyone steals at airports all over. My Mom just fly in with alot of things stolen from her luggage with a flight that originated from the United States, Hummmm. Check yourself at the door please.

Here are some thoughts for you:
When you arrive in other people's country check your attitude at the door, stop with the sense of entitlement, you're on vacation - Relax, Show Courtesy and Enjoy Your Life.
When you get out of the airport, enjoy the island and understand that Bajans are proud of their country and really glad to have all you tourists there to explore it with them. Great food, fantastic weather and nice people that would do anything to make sure your trip is devine.

Its really not that serious everyone. Stay Calm and just be thankful you arrived safely. Wishing all my worldwide travellers great airport experiences for the New Year 2014. :) :)
John Bull (uk)
Mon, 9 Dec 2013, 8:58 am
I have the misfortune to travel frequently to Barbados . The attitude of the immigration officers is appalling . No one expects a song and dance rountine but normal courtesy would be something. The woman are especially bad being sullen and resentful. Outside most Bajans are nice friendly people except men and women in uniform who are a bunch of rude arrogant bullies. goodness only know why some people come here for holidays no wonder tourist rates are falling.
TERRY JAMIESON (UNITED KINGDOM)
Mon, 25 Nov 2013, 3:22 pm
WE ARRIVED ON THE 4th NOVEMBER 6 PERSONS ONE 5 MONTH OLD BABY WHO HAD BEEN SICK AND WE NEEDED TO GET HER TO THE HOTEL TO SETTLE HER DOWN. 4 OF US GOT THROUGH IN 20 MINS BUT THE BABY AND PARENTS WERE HELD UP WAITING FOR A BUGGY SO WERE WAY DOWN THE QUEUE, I ASKED THE SUPERVISOR IF SHE COULD PULL THEM OUT BECAUSE OF THE PROBLEM, SHE HAD A BIT OF AN ATTITUDE (WHICH I AM SURE COULD BE SORTED OUT WITH A BIT OF TRAINING) SHE GAVE THE PARENTS A BIT OF GRIEF STATING IF SHE TOOK THEM OUT SHE WOULD HAVE TO TAKE ALL THE SMALL CHILDREN OUT,(NOT A PROBLEM NOBODY WANTS TO SEE KIDS SUFFERING )IN THE END SHE TOOK THEM OUT BUT THIS TOOK 15 MINUTES. THE STAFF THAT DEALT WITH US WERE VERY GOOD AND SMILEY. BUT THIS ONE SUPERVISOR LET THEM DOWN. IF YOU SEE A SMALL CHILD WITH DISTRESSED PARENTS PLEASE USE COMMON SENSE.
C Cross
Fri, 1 Nov 2013, 9:08 pm
Although I spent my formative years in Barbados I have lived almost 15 years in the U.K where I have only heard positive feedback from those who have visited or known of others who have done so. Additionally, I have visited BIM annually for last 6 years with my partner and neither has experienced (maybe we were fortunate) the rudeness communicated by others. No doubt there is a common theme regarding prior posts but for the record this seems to be the same for many other similar forums regarding other countries. furthermore, if an officer is being blatantly rude then this is unacceptable but where it's a scenario where they are simply not laughing or smiling then calling this bad customer service may not be an accurate reflection. In anycase all countries have both friendly and rude citizens so let's not blow the matter out of proportion.For those who argue it's the premise for decreasing tourism.. Let's be clear..post 2008, international tourism has decreased with Europeans visiting other european countries and Americans going to other states.
rashell (luxembourg)
Thu, 31 Oct 2013, 5:14 pm
worst airport ever
Racism against White People
impossible to visit barbados again
john USA (USA)
Sat, 26 Oct 2013, 3:00 pm
i just say i am going to go nex year to hawaii beter than barbados i dont know what barbadian think .. they are the best place on earth yes iwell bay more but iwell get what i bay for.. then minut you arrive to the airport you think you are in court
Ann Thompson (England)
Thu, 24 Oct 2013, 9:19 am
Bajan people are the best and worst thing about the country. Airport staff and most Government buildings seem to employ people with terrible attitudes.

Bajans may not like to hear the truth but I see how they even treat their own worse.

My parents had a whole trunk stolen when sending it ahead of us in 1974. This contained priceless photos of my childhood. After that My Mum would regularly pay bribe money to her cousin who worked at the airport so our belongings would be untouched. I have travelled there many times and don't pack anything of value. Contrary to what some have said, even if you bend over backwards with pleasantries you still get an attitude, it's like a cancer.

My last visit in 2010 was with a cruise party of mostly white passengers so although we encountered sourfaced staff who'd ask you a question whilst not looking at you and not even acknowledge if you heard them it was not too bad. Unfortunately some cruise passengers had items stolen from their luggage when leaving the island.

I would love to return but the antics of the
airport staff ruin things and with 2 small children now I couldnt endure the mad scenes. Once you pass that gauntlet the everyday people of Bim are the most charming, kindest, most helpful you'll ever encounter.

I know Bajans will say well it's worse in neighbouring islands but Barbados is meant to be more educated and progressive which people choose Barbados over them!

I always promote Barbados but I'm disappointed the very poor customer service is the same all these years later.
Angie (england)
Thu, 10 Oct 2013, 11:39 am
I have been travelling to and from barbados since 2005 and the attitude of the customs and airport staff and is absoultely disgusting. On my last trip two weeks ago on landing we proceeded to immigration. Granted we came in early so there was a bit of queue. A young lady approached myself and my husband and asked us for our forms she looked at the forms asked me where I was from, but before I could answer sh noticed that one of the forms that I had in my hand said Jamaica to which she bawled out jamaica she shouted you havent filled in your form properly, have you got any guns, drugs marijuana....if she had looked at the form she would of realised it was my husbands form she was looking at and realised that I was a british woman. Absoultely disgusted with their attitude they need to learn some manners and improve their customer service skills
Julie Hamilton (England)
Sun, 29 Sep 2013, 12:00 pm
Well, regarding Barbados airport employees, I can only speak for my husband and myself, but in all the 20yrs we have been visiting Barbados, I can HONESTLY say that we have never had any problem at all - ok so we have been lucky, but travelling around the world the so-called problems Barbados airport seems to be experiencing happens at all airports - it's just a fact of life. We love Barbados and everything connected with it and will be back again next year.
Mrs Dasilva (United \kingdom)
Fri, 2 Aug 2013, 11:03 am
I am writing to report the theft of my duty free items which I purchased on Thursday 25th July on my Virgin Atlantic flight VS29 from London to Barbados. The total cost of my 2 items was £100;- £39 for Hugo Boss aftershave, £61 for Jo Malone perfume.

I had these items in my hand luggage (a green and brown Ralph Lauren bag) and was advised by LIAT staff, just before I was about to board flight LI737, that my hand luggage bag needed to be tagged and that I should leave the tagged bag at the foot of the aircraft before boarding.

Once we had boarded the flight we were delayed and did not take off for approx 45 mins. I have come to the conclusion that during this time one or possibly more of the luggage handlers in Barbados had the audacity to go through my hand luggage, steal my perfume and aftershave from out of the boxes and then put the empty boxes back into my hand luggage bag!

When we arrived in St.Vincent my son noticed that my hand luggage bag was opened but we were so exhausted from traveling for more than 24 hours by then (we are a party of 6;- 2 adults and 4 children), and were just so relieved that all our luggage had come over from Barbados (usually we have problems with missing suitcases that have not come over) that we just wanted to get to our apartment, shower and sleep.

However once we got to our apartment and opened some bags I discovered the theft. I am so angry that this has happened to me again because this is not the first time I have had items stolen during the LIAT transit from St. Vincent to Barbados and vice versa. Last time I traveled to St. Vincent via Barbados in 2005 my camcorder was stolen from my suitcase on my return flight from Barbados to London. I believe it was stolen by baggage handlers on Barbados.

I reported this recent theft the very next morning Friday 26th July to a LIAT Manager at ET Joshua airport only to be told that there was nothing he could do. I asked if there was a form I could complete to report the theft and have it investigated by LIAT and he told me there was not but I could email LIAT Customer service to report it.

I have cc'd Virgin and Newmont Travel to make them aware of what is happening because I strongly believe there is a big problem with theft with the Barbados baggage handlers and this needs to be investigated. Other passengers may have been affected but it told that there is nothing that can be done, they may have not bothered to take this further.

It is not a nice feeling to be violated in this way, to have your personal bags searched and your items stolen. One item was a birthday gift. Whether the items cost £1 or £100, nobody has the right to go through another person's belongings and steal them.
Wendell Hawkins (United States)
Mon, 17 Jun 2013, 10:40 pm
Hello: My name is Wendell Hawkins! I visited Barbados from: 06-07-2013 through 06-14-2013! I purchased two Beach gate Images by the famous Barbadian Photographer: George C. Gibbs at the Lewis Mart Pharmacy in Christ Church. I also purchased a roll of brown packaging tape at the cost of $4.45 ($2.23)USD. I was planning to ship these Beachgate Images via Barbados Postal Services.
On my departure on 06-14-2013;one of your security guards removed my packaging tape from my carry-on bag; claiming that I might use this to bind the flight captain of American Airlines flight 602. I was told "You could use this to tape bind the mouth of the Captain." I repeatedly explained to her that it was packaging(shipping tape). She ignored me, and told me to go on! She reminded me that the next time I would know what not to carry on the plane.
This action by your security agent was absolutely senseless. Now I too understand why your Tourism is depreciating. I was planning to possibly return to Barbados for a winter retreat;however,because of this irrational behavior at your airport, I've decided to visit St. Lucia instead. My mother was born in your country;so I'm of Bajan descent.

Below is a list of items not allowed for Carry-on! I did not see packaging tape listed in these items. I will not be returning to Barbados for the winter!


Things you’re never allowed to take onboard:
flammable liquids and solids
oxidisers such as bleaching powders
organic peroxides
tear gas devices or any gas cylinders
infectious substances such as live virus materials
wet-cell car batteries
magnetrons
instruments containing mercury
instruments containing magnets
fireworks
non-safety matches
firelighters, lighter fuel, paints, thinners
poisons, arsenic, cyanide, weedkiller
radioactive materials, acids, corrosives, alkalis, caustic soda
creosote, quicklime, oiled paper
vehicle fuel system parts which have contained fuel

Regards,

Wendell Hawkins
paul daniel (Barbados)
Fri, 14 Jun 2013, 3:38 pm
People complain about Barbados but in the bigger more developed countries where the treatment you get from immigration and customs treat you worse than Barbados I don't hear anyone complain.they talk about security here but at security in the US when they yell and bark at you you either do as they say or they put you in a room and question you like you're a terrorist or criminal or you reach immigration you either take their rude behaviour or get put on the next flight back to where the hell you just come from but yet people want to come here and cry down immigration/customs/security.
Wuk up time coming. (Barbados Gem.)
Mon, 3 Jun 2013, 2:08 pm
Stop using the Canadian flag to hide your racist thoughts. Your wording sounds more like Guyanese or Jamaican who just can't seem to get off bajans tip. Always have race, color, skin tone,hair texture,on his or her mind. What happened you got deported,or the airport agents catch you riding dirty. Barbados full-up with tourist (slang..WA,,D.A.s..you talking bout). Fortunately real Canadians from yes Canada are too kool,to be fooled by U---- B,sill
B. Bialik (Canada)
Sun, 2 Jun 2013, 4:03 am
Barbados is the most beautiful country I have ever been to, (7X) with amazing down to earth and honest locals. Its sad to say that most of the customs and bank agents are unnecessarily rude; but only to their own race. I noticed it myself. But if you're white, or even light...then you're right. Just an observation we had every time we visited. Please don't hate, but its unfortunate...I think their tourism already suffers because of it.
Henry Donahue (Bermuda)
Mon, 27 May 2013, 11:06 pm
If you have lost property at Gratley Adams International Airport, then go report it at http://www.lostandfound.com/bgi That is their page for the airport.
Traveler (The Bahamas)
Sat, 25 May 2013, 11:07 am
I agree Mr: these people are complaining to much unlike the other Caribbean countries Barbados airport is on par with any in the states. You need sharp,and alert people who are focus on the job at hand. This has always been the bajans characteristic. Barbados airport is clean and quite an peaceful. Just like the island itself. Barbados is rank 38th in world in Human Dev, rating. Astonishing for A country so small ..These surveys don't lie so I don't expect anything less. Differently don't want lazy stupid people at any airport I visit ...just go right in,sir enjoy the island drink and be merry. ***Hello *911. No sir.U check my bags and his and hers too,R.U kidding me.
Mr harding (Barbados)
Fri, 24 May 2013, 2:53 pm
Sense Myrie lies how many more Jamaicans have our agents caught with drugs inside they holy.ness. Finally some bajans are waking up. Only last week another two,but no our airport workers are the problem. Not the careless corrupt workers where the drugs originated from. Jamaica and Trinidad murdering the own people women, kids,grand ma's.n.pop's. daliy, and still won't leave our country alone .We where never trouble maker's. Our airport workers are sharp quick minded people exactly what you need at any port of entry. its A new world man,or woman up, and be prepared to take your shoes off belts and empty your pockets.
Patrick E. Mayers (Caribbean)
Fri, 24 May 2013, 10:25 am
ou know that the same people who Constantly speak negative of our offivials have the same problem (they are more Important than the Official).
Have they ever got a greeting by a border agent in any of the so-called developed countries they visit.? i doubt it.
They bring a nasty attitue to you and want you to smile in their faces . Iam not saying Immigration or Customs official are not Rude some times but inmagine goine to work and having to deal with a plane load people and being happy th up steps the HOG. Next inline gets what they left at the counter.
I have encountered that but my friendly greating which is Usually "good ......" {what ever time of day} it is is usually met with that warm smile or welcome greeting . As my bajan grandmother used to say if you present pork to the butcher dont expect to get back beef.
Congratulation to the officers who try their best in dealing with the Arrogant few.
Ben. (B'dos 100% proud.)
Sun, 19 May 2013, 7:34 pm
This is joke who you people kidding. most of U I can bet are people with attitude problems your self. Or are probably Guyanese, Jamaican or vincentian. The Barbados airport workers should be given gold medals for the job they're doing. Many of socalled bajans one leave Barbados,30yrs,and come back thinking you're better than your on people. A swift dose of reality hit you,that the bajans you left behind have developed into educated first world people. Many of you are no different than trini's,Jamaican,and Guyanese who are now flocking to B'dos with drugs,fake passports,no money.in correct papers etc.etc.
C. Williams (Barbados)
Fri, 10 May 2013, 7:27 pm
As a bajan living in the US, it is embarassing at how the customs officers act. First they need to take a course in customer service. They are very rude and to be honest, if anyone asks about Barbados, I let them know in advance about the poor customer service at the airport. If something is not done about this, sorry to say but, the economy is going to suffer as a result. I am a nurse manager and I deal with irate patients and their family members, but I get my point across in a very professional way. If they cannot handle the stress and the demands of the job, they should find other employment where there is no professionalism required.
Tony from Florida (Orlando, Florida)
Fri, 10 May 2013, 5:21 pm
I am a Barbadian who now reside in the US. I returned to Barbados on April 5th, on AA from Miami.The flight arrived around 9:20 pm and I was about the last one off the aircraft.
As I approached the immigration desk, I noticed that there was a change of staff for at least one officer; in the middle of processing the flight.I observed this female officer took her time before taking her first passenger. I was the lucky passenger to meet this non greeting,sour attitude individual who took my US passport stamped it.
She never made eye contact, spoke a word or acknowledge that I was there. An absolute impolite, unprofessional that should be in a cage, processing cattle rather than passengers.
In my 38 years of traveling back to Barbados, only once has an immigration officer welcome me to Barbados.
Unfortunately, these immigration officials are lacking in the basics of customer service. Unlike Barbados, when I return to the US,I am greeted with "welcome back home".
My experience with Customs is no better. They all seem to be trying to out-do each other in the categories of being rude and arrogant. Good luck to them
J Cordice (St. Vincent and the Grenadines)
Fri, 10 May 2013, 4:27 pm
I passed through this airport many times and never had any problems with immigration or customs. I believe and have witnessed that some people pre-judge the officials and expect a certain treatment so they themselves provoke the officials.
As a vincy, even though I believe that Bajans generally think they are better than other Caribbean nationals, I also believe that if you show respect that you would get respect. I remember one time I had some "Green peas" going to the UK. Everyone told me that the officials in Barbados would not allow but I was very respectful and the rough look on the face of the customs officer turned to a smile as we chatted about the life of a Caribbean student in the UK. Maybe the passengers need to lightened up a bit and make the officials day a little brighter, which would only be a blessing to you even though they don't respond positively
Walter Prescod (Barbados.)
Thu, 9 May 2013, 4:00 pm
Barbados is home for me, some of the comments made are valid. Coming and going some of the staff treats you like you have AIDS, and this has to stop! rude and short on answers. Just like Amsterdam main airport.
Vern Gilkes (Barbados)
Thu, 9 May 2013, 7:44 am
First let me say that I am a Barbadian and I have been travelling to the rest of caribbean island conducting business and I absolutely hate having to return here via GAIA. The officers in Immigration and Customs are ummannerly and uncouth and it is really sad that this is happening at an instituition name after one of our National Heroes.The last time I came in there were four Immigration officers working and two were dealing with International Visitors and the other two that should have been dealing with Barbadians and Caricom Nationals were dealing with Diplomats, wheelchair passenger and flight crew. So Barbadians and Caricom Nationals had to stand in a line for about 25 minutes before anybody called anyone from that line. There was aImmigration Officer in the office behind and I wave my had at her to get her attention and motioned to the line and asked what was happening with this line and the Immigration Officer just look away and continued to sit in the office. After navigating the immigration war zone it was then on to the customs war zoneand the customs officer asking me in the most unmannerly way,"Whey u now come from?" I said Jamaica and she persisted "wa u went there fuh" I said a meeting and once again in her unmannerly tone she asked "wat kinda meeting?" I just told her a work related meeting and she abruptly said "galong"
I don't mind these officers asking me questions but good god teach them a how to be mannerly and professional when dealing with people.
Renata
Thu, 9 May 2013, 7:40 am
I think the immigration officers do a pretty good job, but based on what I have happened to observe quite a few times is that some people can be rude, daring in challenging the officers and giving them a tough time. I've observe that for myself. Now there is no way in the USA that you can do that to a Customs and border protection officer.
A. Nurse (Europe)
Thu, 9 May 2013, 2:38 am
I travel roughly 75'000 to 100'000 miles yearly on business and through 15 to 20 countries each year - I'm in Barbados at least once yearly. Barbados custom officials rank amongst the worst internationally - perhaps Uganda is worst but Barbados as a tourist destination is absolutely dismal - if the UK officials are rude, so be it as they are not as dependent on tourism as Barbados is but Barbados has a long, long, journey ahead and I won't know how to start to address the issues of rudeness, powerplays etc. Good luck and I hope a solution is found as I do like the island.
sadie (maryland usa)
Wed, 8 May 2013, 10:34 am
i was in barbados for my sister funeral and the behaviour of the officers leave a bad taste in your mouth and i am from barbados living inthe usa i could not belived how nasty they were i try to be nice but they acted like they have all the authority in the world .and the cops are even worst barbados need to train these airport workers or barbados is going to lost a lot visitors because of these people attitude.
Lorre (Barbados)
Wed, 8 May 2013, 9:23 am
I am not saying that Barbadians are the most mannerly people they are on the planet but for those UK Residents who say we have no manners, having lived in the UK most of my grown up life, going through the NON-national line there is even worse than here. The staff at the airport are all ill-mannered and because they have the right to stop someone from entering they use that to their advantage. LIKE ANY OTHER IMMIGRATION OFFICIAL.
Jonathan (USA)
Wed, 8 May 2013, 8:51 am
Immigration and Security - Rude
Customs not bad
Outside the Bajan people are the very friendly and welcoming
In short Immigration and security team need attitude training
Wardie J (UK / Barbados)
Wed, 8 May 2013, 8:00 am
Following an article in todays paper I decided to take a look at this website to see what kind of comments are on here. I am luckily enough to have dual citizenship with Barbados and the UK and travel between Barbados and the UK at least once a year. I agree that the customs / immigration agents in Barbados are not the most friendly however when you say good morning / evening you do get a reply and I find that they are pretty efficient given the number of passengers that they face with sometimes 3 large carriers all arriving at the same time.
I however must say that the officers in the UK if you head down the non national side of customs / immigration are actually even worse.
Please do not let these reports put you off visiting this amazing Country.
jade Moore (England)
Wed, 8 May 2013, 1:39 am
Upon arrival in Barbados the woman on the immigration desk looked at me as if I was poison. I asked to stay for 6 months as my visa had expired. I own a home on the island but this was not taken into consideration. I was given a 3 month visa after the officer had called another woman over to discuss my situation. They delighted in their position of "power" and the fact they could force me to visit immigration to update my visa during my stay (a process which is time consuming expensive and your passport is retained for 3 weeks at Barbados Immigration). Why would immigration make life difficult for tourists when we are the life blood of the island? Plenty more places in the world to visit so I would recommend that Barbados finds some staff who smile and greet their visitors with respect before more people choose another destination. It is a very unpleasant experience to arrive in an airport after a long flight to be greeted by unpleasant sourfaced people who are intent on making life difficult for you. It is unbelievable really..!!
Emily Merlin
Wed, 17 Apr 2013, 7:22 pm
I'm sorry to say that after a recent trip to Barbados. I will never return to that island again. They absolutely are a disrespectful and bitter bunch of people. They seem envious of visitors to the island who are able to vacation and spend pounds and dollars on the island. Believe the reviews, this is the worst place to go. Try another island...these folks are plain awful...
Colin Knight (UK)
Wed, 27 Mar 2013, 6:58 pm
The tragedy of Barbados is how the immigration officials treat white people far more respectfully than their own black people. As a black Englishman I travelled with a very close white friend from the UK also & we planned to stay with friends on the island. We had exactly the same accommodation with full address, name of person where we were staying with. We were dressed respectfully & in good spirits as we had been to two other islands in the Caribbean before. My white friend is consistently greeted with no problems & sails straight through, whereas on two occasions I was verbally disrespected through sharp questioning & once told to watch myself when I questioned why he was being so rude. My white friend was in earshot of this & told me I should complain. He doesn’t realize that it would be a complete waste of time as we do not stand up & be counted as black people & these officials continue to disrespect their own black people above white people. It cuts like a knife to see my own people act this way & Barbados immigration take it to another level of subservience towards the white man. I will tell everyone I know that Barbados immigration act this way & many friends have decided not to visit on that basis. I have changed my destination to other Caribbean islands now who are not pompous & arrogant beyond belief. Barbados wake up you are embarrassing yourself at the front door
S. Brown (Jamaica)
Mon, 18 Mar 2013, 10:47 am
The staff at BGI are very rude I came to Barbados March 4th 2012 the gentleman that checked my passport face was all twisted not sure if he was hungryor what when I got to the booth n handed him my passport I said "good afternoon" am sure he heard me unless of cousre he is deaf he didn't reply this time I repeated it even luder he just looked at me as if he was saying "yeah I heard u the first time, not interested" what the hell was that is it because am Jamaican? Mayb if I was white he would've skinned his darn teeth bajans are very rude and they can't handle promotion 'gods in uniforms' total madnes.
Shawna
Tue, 12 Mar 2013, 3:28 pm
I have never, ever, written a such a negative review in my life but God as my witness if there is an organization on this earth that deserves it, it is THIS Airport. Forget that the staff is RUDE, let's talk about how the airport and "its policy" would not even let me walk in the secure area to my gate because "no one was there" How they made me stay in doors for several hours, and refused to accommodate any reasonable request directed to them. I would rather go through the USA TSA a hundred times than ever step foot in BGI again.

I am currently sitting in BGI: Disgusted.\

Fair warning....I am going to Twitter, facebook, anyway I can go...because I have read the reviews on this page and apparently the apathy toward customer service does not stop at direct care, but management as well, since they have not made any effort to address anything, or even follow up with customers to ascertain in the negative feedback is valid. I will pay twice as much on any flight to avoid this airport and it's total disregard to its customers.
Kurt (Jamaica)
Thu, 28 Feb 2013, 9:49 am
Well, Barbados is a nice country fill with nice people. I know that people do have problems at the airport. As you know, Bajans love respectful people so it depends on your attitude toward the staffs at the Airport. Smile, relax and you will give off a great impression. That's more like it people. Just be yourself and always smile!!
Daniel Blanchette (Canada)
Fri, 15 Feb 2013, 9:27 am
Hello. Sunday February 3 ,i was going back, the lady who carry the plastic box where is the scaan was realy bad, the row iont the left side (around 15:20)she was like just looking not to help but just to be bad.After i pass and pick my vest & bag, i ask around who is in charge, everyboby(GAS security)look at me and i told them that this lady is not nice, and everobody start laugh, so i pretend they know her. It was my 13th time in Barbados, and i don't fell that agent was a resl Bajan.
D. Greene (United States)
Wed, 9 Jan 2013, 4:14 pm
I have flown to Barbados in August 2010 and again September 2012 for vacation. I have never had a problem other than a 15-20 minute wait to get through the process. I did not find anyone rude or annoying. I am surprised that so many people are complaining.
Bitiren Meri
Mon, 7 Jan 2013, 7:18 am
My wife is pregnant and asked for a manual check instead of passing through the metal detector. This is standard she asks for everywhere in the world and gets positive confirmation but the staff was extremely rude and did not let her do it. Although it is not xray it still has small xray in the metal detectors and we were really frustrated.
W. D (UK)
Fri, 28 Dec 2012, 2:24 pm
As a very experienced world traveller I can honestly say that Barbados immigration rank as some of the most rude, disrespectful & incompetent group of so called officials I have had the displeasure of being in contact with. I say these words with a heavy heart as Barbados is a very nice island. I worked in government in the UK and know that patience can be tested, however these people take rudeness to another level & it is a matter of time before many more people will defer from visiting the country
Eddie Cannon (UK)
Mon, 17 Dec 2012, 5:37 pm
I have been to barbados 9 times, do you think i would of stopped by now if they were rude arrogant etc.. there the most polite, happy, welcoming people. Barbados is a great place and is at the top of my list.
John Wayne (USA)
Mon, 17 Dec 2012, 12:20 am
First time here and the arrival process was very simple. Very bored/expression from the passport checker but who cares. Me and my wife landed, had luggage, and were out in 15 minutes. The people here are very nice too. One person went out of their way to drive and have us follow to find Sea-U guesthouses. Will definitely come back. Top tip would have to be, never think you are better then the other person, or that you're of royalty. We are all people treat me like you want to be treated or you will be treated like dirt.
Henry (Obsever)
Sun, 16 Dec 2012, 2:08 pm
I am not saying that the total population. It's just the poeple that work there have no form of respect. A first impression is always lasting and I faced bad service just last week. I think that uptraining should really be done. I am not sure if certain persons are being targeted. But some of the other passengers from my flight thought the same....
Joshua (Barbados)
Wed, 28 Nov 2012, 4:30 pm
I would not say that the airport is bad but i would say that some of the people working there are not polite or do not have any manners what so ever.I am not telling you to be fake,I am telling to have some manners and be polite to the visitors so they wouldn't come in to barbados with a bad attitude and say that barbados is a bad place to go.
Ivan (Italy)
Mon, 26 Nov 2012, 6:21 pm
I am Italian and I have travelled to Barbados recently with my girlfriend.
I know the attitude of some Italians abroad and therefore I know how they could have upset the staff at the airport. Barbadian people are very nice and polite, therefore I suspect there maybe a reason for what may have happened.
In addition to this people cannot think that the behaviour of one person reflects the culture of a whole population! It is quite naiive.
Unhappy Traveller (USA)
Sun, 25 Nov 2012, 11:45 am
I had the opportunities to meet and face your very rude and arrogant workers at the airport this October. Your staff truly lacked the simpliest form of Customer Service Skills. I dont even want to satrt with the way in which we were treated by the Immigration Officers and Custom Officials. In short I would never recommend this hostility to anyone. I have been to Grenada, Dominica and St. Lucia but never came across such.:(
D Skeete (UK)
Mon, 5 Nov 2012, 10:52 am
I traveled to Barbados in August 2009 with my family and found the staff at Grantley Adams airport to be extremely rude, arrogant, disrespectful and totally unprofessional. Managers at Grantley Adams should really think about the type of people they employ at their airport. I for sure will never go back there again.
thomas vaughn (usa)
Thu, 9 Aug 2012, 1:47 pm
listen to me everyone who have barbados up as a god place but seriously its not cause of the customs officer and the whole staff at the airport they are rude and very stink with attitude Barbados need to understand that not everyone have to come there cause it have other islands in the Caribbean who will treat you with respect and warm welcome they deny some country like st vincennt ,jamaican ,lucian etc access puttin they people in line of the other who do drug which shouldnt be @ all what they did to that lady at the airport fingering her was wrong come on baddd for the country seriously get your act together cause soon when u guys fall they island nations u treat badd will not even help u cause all great wall shall fall am out
Donna (USA)
Wed, 13 Jun 2012, 9:43 am
I have lived in Barbados and have visited numerous of times. I am very familiar with the people of Barbados. Most Bajans will bend over backwards to do almost anything for you if you treat them with respect, courtesy and a smile. I have gotten free boogie boards, chairs, umbrellas and drinks from beachside vendors all because I took the time to give them a smile and engage in small but friendly chit chat. On the other hand the moment you show up in their country with a superior attitude they will out superior you. Things are set up in their country for a reason and they have been running their country successfully long before you. People go to that island thinking they are entitled to special treatment and demands and have a right to voice condescending opinions with out repercussions. This is one of the most educated country in the world they've earned their right to knock you down a few pegs if your intention is to be demeaning, unreasonable and ugly.
Inez Gibbs (Barbados)
Fri, 8 Jun 2012, 7:02 pm
being of Barbadian descent, i apologize for the rudeness of some that you have met at BGI. unfornutately, Barbados in general needs to take a long term course in customer relations. there are a few who are professional, but yes, some are rude. traveling back and forth to Bim, i have never had a problem with immigration, other than a flirtatious man who slipped me his 7 numbers, which i took and threw away when i got out of the airport. the women can be rude but they get no energy from me. my advice is, remember that people are people and definitely express your concerns when they don't do you right. the good outweighs the bad.
Donna (Canada)
Mon, 4 Jun 2012, 11:45 am
Saved up for this trip to Barbados. Have been to many other islands. No problems. Checked my locked suitcase in. You expect security right? Wrong. Direct flight to Toronto. Luggage arrived with lock missing and jewellery stolen from my suitcase. They left the costume / cheap jewellery though. Very thoughtful of them right? First and last trip to this island. Where does someone go to register a formal complaint with airport?
Debra Brandal (Washington D.C. USA)
Mon, 28 May 2012, 4:47 pm
Decent place to visit, but be prepared for attitude! Arriving was ok, no emotion not even a Welcome to Barbados, but ok. Leaving was a nightmare, not just for me but other travelers as well. Hard to explain, it's not a total disrespect, it's more like a I don't like you kind of a feel. I say Hello Good Morning, I get a sucking teeth gesture in return. One lady was teasing with her work friend about my shirt, just blatant rudeness. Making fun of travelers so that they can hear. After me they began to tease the elderly Canadian woman behind me, she almost came came to tears it was so rough. I don't get it at all. So much attitude towards people who just injected money into the economy. I will stay away from Barbados in the future. Way to much negative energy flowing around. May I get a smile as I pay $30US for rice&peas and macaroni pie. Great service is expected with price gouging. Remember anybody in a uniform has the potential to be a Jerk in Barbados.
ABrathwaite (United States)
Sat, 26 May 2012, 2:16 pm
I decided to plan a trip to Barbados for my wife and I, so that she could experience my heritage. If I would have known about the treatment we were about to experience, we would not have come. The security checkpoint agents are so rude! Why? We were literally yelled at by an agent to hurry up, "I said next are you deaf?,hurry up!!" Now I have one leg, lost in Iraq. Does that seem right? Then she tossed my paperwork so hard it fell to the ground. "I don't need your boarding pass, then threw at me" You should of seen my trying to pick that up. Never again! I am human not a dog!
P. Williams (St Vincent and the Grenadines)
Sat, 12 May 2012, 10:25 pm
I think she gave us her name as 'Serita Chadderton'... one of the finest front line staffers we have ever met at GAIA. Thanks to her, an unscheduled sleepover in Barbados was turned into a pleasurable experience!
L Montesi (Italy)
Sat, 12 May 2012, 9:44 am
Today I am flying from Saint Vincent to Dominica. I got myself a 5hr layover here in Barbados in order to have a look at Bridgetown. I am currently stuck at the airport because passengers in transit are not allowed to leave the airport!! What other country on earth has such an insane law? I always get myself layovers to get to see places I would not be able to see otherwise. I am travelling on an Italian passport and feel humiliated as an italian citizen. Good job, Barbados...I was even considering investing here.
Serene H (UK)
Thu, 3 May 2012, 5:58 pm
Each time I've been too Barbados I've had good service. I'm not saying that they've been all smiles and what not but they have been decent and polite and if I asked a question, there was no rudeness, and if I said Hello they've said Hello back. I'm very pleased with the airport and it's improved layout. It's clean, well kept and visitor friendly.

I had a wonderful time in Barbados. I recommend it to anyone and everyone! Go Barbados if you want to have a good time and a lovely experience.

Just because you may not have had a good experience with one person, doesn't mean the whole Island is like that, and please stop accusing "Bajans" on looking down on other Caribbean people - You Don't Know Everyone in Barbados, full stop.

Barbados on a whole = 10/10!
sharon amanda (uk)
Tue, 13 Mar 2012, 8:48 am
Think the drinks are a right rip off and the banks beer is so expensive in the airport and wanna spend all ur money before you leave the airport..why do all the flights come in the same time and have to wait ages to collect ur luggage.
Andrea (UK)
Thu, 8 Mar 2012, 5:32 pm
REDjet airlines operate out of the airport so why are they not listed? There is no flight information to confirm either departures or arrivals, neither is it listed as a carrier. This is all too frustrating!

I would further add that this website needs updfating with current information and it also needs to be more user-friendly.
A small price to pay
Wed, 8 Feb 2012, 9:35 pm
I have travelled to many places on earth, but never met custom agents from Mars till I got to Barbados. i visited for a month, had one bag and clothes of coarse. Customs thought it was too many, so they made pay money. usually, I only carry a credit card, the agent said I had to leave the airport and find a ATM. I found none of coarse in the airport, so I had to borrow from my lift. Paid the agent and he said he didn't have $3 in change which he needed to return to me. I said after you make me do all that you going give me my money back. He ignore me. I asked all over the airport for a custom supervisor and found none. I see why your number import (tourism) is on the decline. Choke on $3. I will never return.
B Higgins (Canada)
Sun, 5 Feb 2012, 11:49 am
I have been flying into Grantly Adams on and off since the early 70's and have never had a problem. I think that the attitude of the passengers has a lot to do with how they are treated.( just saying ). You're on vacation, so dont be in a rush, enjoy the experience.
damian f mohammed (uk)
Sat, 21 Jan 2012, 7:53 am
the airport looks like a circus tent,and the fact so many airlines come in together no wonder you wait an hour or more.customs dont realise passengers have travelled 8 hours plus.
M. Thomas
Sat, 7 Jan 2012, 4:22 am
I travell to B'dos pretty often and what i can say is that the imigration and customs officers are very rude and behave like they are better than ppl from the other caribbean islands. On another note, I remember visiting b'dos for one day and while in-check for departure i had given the gentleman my departure tax and he took it and said nothing. It was only after a Bajan man told me i was not to pay departure tax as i did not spent an entire day on the island. I spoke to the check in guy who refunded me my money!!! Had it not been for the Bajan man, they guy would have taken my money. This leaves me to question, how many others persons was this done to? On an other instance, i was next in line to check-in on departure from Bim, i waited and waited and waited while two of the persons doing check-ins stood there having a rather casual conversation. When they were finished one turned to me and told me that check-in for that flight is now closed! When i asked how long has been closed she informed me that it was closed five mins ago. Mine u, I stood waiting on the two to end their conversation for me than ten mins. Bajans look down on caribbean ppl, I get rude attitude on nearly all of my visitors to Barbados, the only reason i still visit is my paps is bajan so i normally go to spend time with him.
Joe Bloggs (UK)
Fri, 6 Jan 2012, 10:18 am
I flew into Barbados on the 3rd of January 2012, I am married to a Barbadian Citizen and have been for nearly 4 years.
I waited for nearly an hour and a half to reach the immigration desk as 4 or 5 planes landed at the same time, when reaching the immigration officer I was greeted with pure attitude, my visit was not a vacation but a move to live on the Island with my husband. Upon reading my immigration card the female officer more or less growled at me that I would have to come with her, she took me to the holding place and told me to sit and wait. I was asked all kind of personal questions about me and my Husband, only to be informed that I needed written confirmation from the Chief ( who was away on vacation ) to enter Barbados, and without this I would have to return to the UK that same day,this was the first i'd heard of such a thing. In complete shock I asked if they would let me see my husband who was waiting outside for me, but they told me I had no time, that my flight was leaving now and I had to go. I then asked for a quick phone call so I could at least let him know I was alright and I got totally ignored. I was escorted back onto my Virgin flight WITHOUT my luggage and my husband was left outside without knowing what had happened, he was outside for another few hours before finally finding someone who told him I had been sent back to the UK
No proper explaination has been given to me as of yet, and I am trying to find a solution to this huge problem, but as for the Immigration staff they need some serious training in manners and how to deal with the public, they seem to think they are better than everyone else Jobsworth to me is the perfect title for them!
MRS V. BRAITHWAITE (UK)
Tue, 3 Jan 2012, 12:40 pm
Winter 2010-Winter 2011.My travel experince at Grantley Adams Airport was a FANTASTIC! experience that i will never forget.From the momement the plane landed, the Wellcome Staff were there on the concourse to greet you.'ALL' the aiport staff were polite and very helpfull. particularly the SECURITY STAFF.They were 'exceptional'!regarding the immigration , 'some' of the staff could do with re-trainig in 'basic' customer care skills.But apart from that, excellent service i would recommend it!
Dan (UK)
Thu, 29 Dec 2011, 3:44 pm
Three major airlines land at 330 every day.. Your immigration process is badly organised.
CARLOS (venezuela)
Wed, 26 Oct 2011, 7:07 pm
the barbados immigration is very rude they there own carribbean people with a lot of disrespect,when it comes to an when it comes to an international passenger they get the best treatment ever.i'm going to say this if you are from the carribbean,take precaution when ever traveling to BARBADOS
W.Petrov
Tue, 18 Oct 2011, 1:42 pm
We recently held a function in Barbados, and had the unfortunate experience, that the majority of our young people (aged 25-30 & a few older) had nothing but problems with rude and harassing & petty immigration officers, and then again, upon exit, security harassment for buying and taking rum off the island. Barbados should have been happy with the fact that people buy their product to take out of the country, however it appeared to be a rouse to take the product from the visitors and split it up among themselves. When they got us involved, they could not answer why they were bothering everyone so then blamed customs, but when customs came around, they also had no reason, so we moved on.
Barbados, just does not want visitors. They forget that the immigration officers are ambassadors to the country and although they have a purpose, they do not have to be condescending and difficult for their visitors with obvious discrimination against young adults.
We will remember this when making our next travel plans, and ensure we advise the tour operators of our treatment.
ixora (UK)
Wed, 28 Sep 2011, 2:43 pm
I travel to Barbados at least three times a year from the UK either with BA or Virgin and I have nothing but priase for the airport and it's staff. The staff are all efficient, the airport laid out well, clean and well supervised. Queue times are always acceptable at immigration, customs and check in desks. The staff are always friendly and helpful.
wayne davis (london)
Sun, 18 Sep 2011, 1:26 pm
i,m landing there on christmas day ! i prey that my experience is going to be a pleasure,i,m sure it will be ! please dont let me down !!!
Hillary (New York, USA)
Thu, 25 Aug 2011, 4:35 pm
I love Barbados and love visiting. However, I had an unfortunate experience when I met one of the supervisors of Jet Blue, Ms. D. Nurse. Hsd I not met the countless other Bajans, I might be one of those people swearing never to visit the island again. Ms. Nurse was uncooperative in accomodating a client of Jet Blue. She had no qualms giving the company line to avoid expressing her humanity. When I missed my flight, she was the one to inform me that my bags were already on their way to JFK. She organized for me to be on the afternoon flight for the next day, but did not inform me that she was labeling me as a stnad-by, indicating that the one courtsey for a missed flight was not going to be extended to me, specifically. As I waited to enter the plane on the next day, during her shift that she scheduled for me, she was again at the gate to inform me that I was the only person not getting on the plane. (I felt that if this had been this woman's house, she would be standing at the door with her hands and feet outstretched saying, 'you ain't gettin' in here.) I showed her that I was still wearing the clothes of the previous 24 hours and she called for an escort to have me leave the area (this is protocol). I asked her what was I to do at this point. She told me that I would have to pay to reserve my spot for a flight which may not be guaranteed. I asked her other than paying again for a spot that I had already paid for, and with Jet Blue's one time courtesy that I had not exhausted,would does my situation mean that I would need to return to the airport and hope that someone cancelled his flight for me to get a seat. She responded in the affirmative. Through the efforts of some gracious folks and officials of the Grantley Adams Airport Staff, who got me in contact with the appropriate people,I was able to get home to my children and my eye medication that I had so needed. Let me share with you that I was wearing the same clothes since Monday because my bags had been sent to JFK (USA). I returned at 11:30 a.m. the following day, and had remained at the airport until the appropriat people got me on my 6:00 a.m. flight Wednesday morning.
The point: people across the globe are people. Some great ones and some inhumane ones who seem to have ice in their veins where others have blood. As I have chosen to do, realize that there are wonderful people, also in Barbados, just like yourself and they are the ones we do get to meet regularly. The ones like D. Nurse are a blip on the radar and if we can get pass them, Life remains beautiful. Do not allow one experience or one person to rob you of the beauty of your experience.
kai
Thu, 25 Aug 2011, 11:52 am
why aa does be delayed everyeday
Genelia Lezama (Trinidad and Tobago)
Mon, 15 Aug 2011, 4:04 pm
I had the opportunity to visit Barbados for the 2011 Crop over festival. My flight was carded to leave on Tuesday 02nd August destined for Grenada aboard LIAt airlines. This was not possible and after 13 hours of waiting I decided to head back to Trinidad and take things from there. I checked in my two pieces of luggage and I left my carry on un-attended at the airport. I asked if I would be allowed to go back out to get it and was told I could not. I left at departure gate #9 and I left my contact information with the check out clerk there. The airport personnel first of all was very rude when I started enquiring about how I would be able to get my luggage. I was left with the option of it being discarded, when I turned to walk away she then asked for my contact information so that I will be contacted if it was found. I will say this, the staff at Grantley Adams airport was not very accomodating with regards to answering questions. It was one of my worst experiences ever in travelling at the Grantley Adams airport. The date today is Monday 15th August 2011 and no one has even attempted to call me to say well we have not or we have found your luggage. I tried calling the airport today and everyone has been shifting blame to another party. These are the numbers that I called: 246-428-7101 ext 4646/ 246-232-8408/8407/ 264-242-1062 and 246-418-4242. NO HELP ON EITHER ONE OF THESE NUMBERS. Besides being rude on the telephone I was not even given an option. I hope for the future the staff at Grantley Adams be a little more mindful of how they treat people because this is the first point of entry into beautiful Barbados. I hope that someone reads this and should seek to address the manner in which the staff at the airport treat passengers and I hope some form of training is provided to assist staff.
I have yet to get anyone who could assit me with my request and I will say this. My luggage is lost and I will not get it back, but I am convinced that Grantley Adams Airport is not user friendly when it comes to dealing with passengers requiring them to go beyond the call of duty.

Regards
Dominique HENRY (France)
Mon, 1 Aug 2011, 8:23 am
Which are the flights going or coming to Fort de France anytime next winter ? Thanks
G. Subero (Trinidad and Tobago)
Sun, 17 Jul 2011, 10:58 am
I was in transit in Barbados for 6 hours. Immigration was friendly and efficient. Allowed me a one day entry stamp. I was able to go into Bridgetown do some shopping have lunch and get back in time for my return flight.Barbados was very beautiful from my limited visit. Plan to return 7th August to 13th August.
kaiallman (canada)
Sat, 2 Jul 2011, 8:26 pm
travelling tommorww om aa hope coustoms and imagration good
L. Harkonen (Canada)
Tue, 28 Jun 2011, 5:23 pm
Don't listen to all these complainers, I have traveled to the island numerous times and never had any problems at the airport. The lines at customs move quickly, and I always expect to wait in any country anyway.
kaillman (canada)
Mon, 27 Jun 2011, 1:43 pm
that person from uk the baggage was delayed that day i know because i am a pilot on virgin
Carlos (UK)
Tue, 10 May 2011, 11:27 am
Always a relatively good experience where officials are friendly but pretty serious just like in any other airport. Luggage seems to take awhile but no more than 30 mins in all the times I've come with Virgin which carries a large number of passengers.

Been a pleasure!
Moseh Dunn (United States)
Wed, 27 Apr 2011, 9:49 pm
I am not going back to this island, they are very rude, the people at the airport look down at you as if they are better than you are. Here is my experience i am a Jamaican Born, and a USA Citizen,when i have them my US Passport they smile at me, they asked me question and when i answer in Jamaican, the officer look me me up and down then asked some rude question, what was my reason for visiting and i said vacation, then he asked if i have any Bob Marley, now me and you know what he ment by that comment, That means if i have any weed or Ganja, now i am coming from a america never smoke weed in my life or anything and for this officer to say that to you really spoiled my vacation. Please don't go to this country.
raja sekhar (ottawa canada)
Fri, 15 Apr 2011, 11:52 am
I am going to travel ottawa to trinidad. I need to go to trinidad by taking another flight in bridgetown after collecting my baggage. i am permanent resident canada. do i require visa in bridgetown
Konstantin Kraevskiy
Fri, 1 Apr 2011, 6:14 pm
Today I'm flying to Frankfurt and far to Chisinau.
But my baggage not puted to Chininau. To Frankfurt only... And I have no visa to Germany, I can't go out from transit zone. Worker on check-in-counter said "He can't send my bag to Chishinau". But information on website of Frankfurt Aeroport is "Your bags will be automatically forwarded to your final destination. We recommend that you call attention to the fact that Frankfurt is only an intermediate stop when checking in at your originating airport."
Thank you for my tomorrow troubles in Frankfurt.
L.C (Trinidad and Tobago)
Mon, 21 Mar 2011, 7:02 pm
I was travelling to barbados In immigration only 2 out of 12 desks were working luckily it was a small flight but still unacceptable.
On going back going though the terminal LIKE A MAZE you need a map at every turn.In fact my flight Was delayed 1:30 hours and then the Airport did not let the plane land for another 10 minutes and took forever to refuel and so on. My stay in Barbados was the best recorded but the airport ruined after that airport I might need another vacation.
Rodolphe MEGANGE (MARTINIQUE)
Wed, 9 Mar 2011, 5:06 pm
Travelling today ( March 9th ) LIAT 370 7.50 AM from Barbados to Martinique. I forgot my Hand luggage somewhere beetween X ray Check point and Boarding Gate 09 -
Trying to get LIAT or security to inform .....
NO Succes.Strange that no body can inform me !
Kevin (UK)
Tue, 8 Mar 2011, 12:19 pm
On arriving into Barbados in July 2010, we had an hour and a half wait to get through customs, which after almost a 9 hour flight is the last thing we needed!The virgin plane lands at the same time everyday with the same amount of people- surely there should be more immigration officers working to clear everybody.
Geoff Gill (Canada)
Thu, 10 Feb 2011, 8:36 pm
Is there an established fee per bag for your "red hats"to handle one's luggage?
L. Knight (USA)
Sun, 29 Aug 2010, 11:28 am
I came into Barbados on 8/22/2010 and was very impressed with the high level of professionalism and friendliness of the female immigration officers. On previous occasions I always had a knot in my stomach too nervous to deal with the bad attitudes of those ghetto bunnies upon my arrival. They are your first introduction to the island. Keep the good works up!!!!
suresh deonandan (london)
Fri, 23 Jul 2010, 4:10 am
i travel every tree weeks to guyana via barbados from the uk and the immigration there have no manners on the 6 of july they took me even to the hospital for a extray saying i had drugs internally when they was prove wrong i already miss my flight and was given no alternative i just had to find my way back to the uk they dont pay for hotel or nothing just leave me there at the airport i think the immigration officer and the airport police are not acting professional to customers they need to be train to deal with people also the make alligation they cannot support and i will be taking this one all the way
Susan Reviere (England)
Sat, 3 Jul 2010, 3:40 pm
I am writing regarding the experience I had with an airport porter today July 3rd 3010. The porter was not particularly friendly in the luggage collection. We needed 3 suitcaes taken to the Virgin Check In desk. On paying him he advised the 2 dollar note was not longer valid at the bank. As I travel to Barbados on average twice a year I was surprised and gave him a further 2 dollars. At the Virgin Check In desk I checked and was advised the 2 dollar bill was still valid. So travellers be aware of this scam which I hope is a one off!

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