Feedback from passengers

The Airport Authority takes no responsibility for the content of messages posted here. This service is for the benefit of airport users who wish to express their views or share helpful information with each other. Questions or comments posted on this page will not receive a response from airport staff. To contact the airport please see the Contact page.

A small price to pay
Wed, 8 Feb 2012, 8:35 pm
I have travelled to many places on earth, but never met custom agents from Mars till I got to Barbados. i visited for a month, had one bag and clothes of coarse. Customs thought it was too many, so they made pay money. usually, I only carry a credit card, the agent said I had to leave the airport and find a ATM. I found none of coarse in the airport, so I had to borrow from my lift. Paid the agent and he said he didn't have $3 in change which he needed to return to me. I said after you make me do all that you going give me my money back. He ignore me. I asked all over the airport for a custom supervisor and found none. I see why your number import (tourism) is on the decline. Choke on $3. I will never return.
B Higgins (Canada)
Sun, 5 Feb 2012, 10:49 am
I have been flying into Grantly Adams on and off since the early 70's and have never had a problem. I think that the attitude of the passengers has a lot to do with how they are treated.( just saying ). You're on vacation, so dont be in a rush, enjoy the experience.
damian f mohammed (uk)
Sat, 21 Jan 2012, 6:53 am
the airport looks like a circus tent,and the fact so many airlines come in together no wonder you wait an hour or more.customs dont realise passengers have travelled 8 hours plus.
M. Thomas
Sat, 7 Jan 2012, 3:22 am
I travell to B'dos pretty often and what i can say is that the imigration and customs officers are very rude and behave like they are better than ppl from the other caribbean islands. On another note, I remember visiting b'dos for one day and while in-check for departure i had given the gentleman my departure tax and he took it and said nothing. It was only after a Bajan man told me i was not to pay departure tax as i did not spent an entire day on the island. I spoke to the check in guy who refunded me my money!!! Had it not been for the Bajan man, they guy would have taken my money. This leaves me to question, how many others persons was this done to? On an other instance, i was next in line to check-in on departure from Bim, i waited and waited and waited while two of the persons doing check-ins stood there having a rather casual conversation. When they were finished one turned to me and told me that check-in for that flight is now closed! When i asked how long has been closed she informed me that it was closed five mins ago. Mine u, I stood waiting on the two to end their conversation for me than ten mins. Bajans look down on caribbean ppl, I get rude attitude on nearly all of my visitors to Barbados, the only reason i still visit is my paps is bajan so i normally go to spend time with him.
Joe Bloggs (UK)
Fri, 6 Jan 2012, 9:18 am
I flew into Barbados on the 3rd of January 2012, I am married to a Barbadian Citizen and have been for nearly 4 years.
I waited for nearly an hour and a half to reach the immigration desk as 4 or 5 planes landed at the same time, when reaching the immigration officer I was greeted with pure attitude, my visit was not a vacation but a move to live on the Island with my husband. Upon reading my immigration card the female officer more or less growled at me that I would have to come with her, she took me to the holding place and told me to sit and wait. I was asked all kind of personal questions about me and my Husband, only to be informed that I needed written confirmation from the Chief ( who was away on vacation ) to enter Barbados, and without this I would have to return to the UK that same day,this was the first i'd heard of such a thing. In complete shock I asked if they would let me see my husband who was waiting outside for me, but they told me I had no time, that my flight was leaving now and I had to go. I then asked for a quick phone call so I could at least let him know I was alright and I got totally ignored. I was escorted back onto my Virgin flight WITHOUT my luggage and my husband was left outside without knowing what had happened, he was outside for another few hours before finally finding someone who told him I had been sent back to the UK
No proper explaination has been given to me as of yet, and I am trying to find a solution to this huge problem, but as for the Immigration staff they need some serious training in manners and how to deal with the public, they seem to think they are better than everyone else Jobsworth to me is the perfect title for them!
MRS V. BRAITHWAITE (UK)
Tue, 3 Jan 2012, 11:40 am
Winter 2010-Winter 2011.My travel experince at Grantley Adams Airport was a FANTASTIC! experience that i will never forget.From the momement the plane landed, the Wellcome Staff were there on the concourse to greet you.'ALL' the aiport staff were polite and very helpfull. particularly the SECURITY STAFF.They were 'exceptional'!regarding the immigration , 'some' of the staff could do with re-trainig in 'basic' customer care skills.But apart from that, excellent service i would recommend it!
Dan (UK)
Thu, 29 Dec 2011, 2:44 pm
Three major airlines land at 330 every day.. Your immigration process is badly organised.
CARLOS (venezuela)
Wed, 26 Oct 2011, 7:07 pm
the barbados immigration is very rude they there own carribbean people with a lot of disrespect,when it comes to an when it comes to an international passenger they get the best treatment ever.i'm going to say this if you are from the carribbean,take precaution when ever traveling to BARBADOS
W.Petrov
Tue, 18 Oct 2011, 1:42 pm
We recently held a function in Barbados, and had the unfortunate experience, that the majority of our young people (aged 25-30 & a few older) had nothing but problems with rude and harassing & petty immigration officers, and then again, upon exit, security harassment for buying and taking rum off the island. Barbados should have been happy with the fact that people buy their product to take out of the country, however it appeared to be a rouse to take the product from the visitors and split it up among themselves. When they got us involved, they could not answer why they were bothering everyone so then blamed customs, but when customs came around, they also had no reason, so we moved on.
Barbados, just does not want visitors. They forget that the immigration officers are ambassadors to the country and although they have a purpose, they do not have to be condescending and difficult for their visitors with obvious discrimination against young adults.
We will remember this when making our next travel plans, and ensure we advise the tour operators of our treatment.
ixora (UK)
Wed, 28 Sep 2011, 2:43 pm
I travel to Barbados at least three times a year from the UK either with BA or Virgin and I have nothing but priase for the airport and it's staff. The staff are all efficient, the airport laid out well, clean and well supervised. Queue times are always acceptable at immigration, customs and check in desks. The staff are always friendly and helpful.
wayne davis (london)
Sun, 18 Sep 2011, 1:26 pm
i,m landing there on christmas day ! i prey that my experience is going to be a pleasure,i,m sure it will be ! please dont let me down !!!
Hillary (New York, USA)
Thu, 25 Aug 2011, 4:35 pm
I love Barbados and love visiting. However, I had an unfortunate experience when I met one of the supervisors of Jet Blue, Ms. D. Nurse. Hsd I not met the countless other Bajans, I might be one of those people swearing never to visit the island again. Ms. Nurse was uncooperative in accomodating a client of Jet Blue. She had no qualms giving the company line to avoid expressing her humanity. When I missed my flight, she was the one to inform me that my bags were already on their way to JFK. She organized for me to be on the afternoon flight for the next day, but did not inform me that she was labeling me as a stnad-by, indicating that the one courtsey for a missed flight was not going to be extended to me, specifically. As I waited to enter the plane on the next day, during her shift that she scheduled for me, she was again at the gate to inform me that I was the only person not getting on the plane. (I felt that if this had been this woman's house, she would be standing at the door with her hands and feet outstretched saying, 'you ain't gettin' in here.) I showed her that I was still wearing the clothes of the previous 24 hours and she called for an escort to have me leave the area (this is protocol). I asked her what was I to do at this point. She told me that I would have to pay to reserve my spot for a flight which may not be guaranteed. I asked her other than paying again for a spot that I had already paid for, and with Jet Blue's one time courtesy that I had not exhausted,would does my situation mean that I would need to return to the airport and hope that someone cancelled his flight for me to get a seat. She responded in the affirmative. Through the efforts of some gracious folks and officials of the Grantley Adams Airport Staff, who got me in contact with the appropriate people,I was able to get home to my children and my eye medication that I had so needed. Let me share with you that I was wearing the same clothes since Monday because my bags had been sent to JFK (USA). I returned at 11:30 a.m. the following day, and had remained at the airport until the appropriat people got me on my 6:00 a.m. flight Wednesday morning.
The point: people across the globe are people. Some great ones and some inhumane ones who seem to have ice in their veins where others have blood. As I have chosen to do, realize that there are wonderful people, also in Barbados, just like yourself and they are the ones we do get to meet regularly. The ones like D. Nurse are a blip on the radar and if we can get pass them, Life remains beautiful. Do not allow one experience or one person to rob you of the beauty of your experience.
kai
Thu, 25 Aug 2011, 11:52 am
why aa does be delayed everyeday
Genelia Lezama (Trinidad and Tobago)
Mon, 15 Aug 2011, 4:04 pm
I had the opportunity to visit Barbados for the 2011 Crop over festival. My flight was carded to leave on Tuesday 02nd August destined for Grenada aboard LIAt airlines. This was not possible and after 13 hours of waiting I decided to head back to Trinidad and take things from there. I checked in my two pieces of luggage and I left my carry on un-attended at the airport. I asked if I would be allowed to go back out to get it and was told I could not. I left at departure gate #9 and I left my contact information with the check out clerk there. The airport personnel first of all was very rude when I started enquiring about how I would be able to get my luggage. I was left with the option of it being discarded, when I turned to walk away she then asked for my contact information so that I will be contacted if it was found. I will say this, the staff at Grantley Adams airport was not very accomodating with regards to answering questions. It was one of my worst experiences ever in travelling at the Grantley Adams airport. The date today is Monday 15th August 2011 and no one has even attempted to call me to say well we have not or we have found your luggage. I tried calling the airport today and everyone has been shifting blame to another party. These are the numbers that I called: 246-428-7101 ext 4646/ 246-232-8408/8407/ 264-242-1062 and 246-418-4242. NO HELP ON EITHER ONE OF THESE NUMBERS. Besides being rude on the telephone I was not even given an option. I hope for the future the staff at Grantley Adams be a little more mindful of how they treat people because this is the first point of entry into beautiful Barbados. I hope that someone reads this and should seek to address the manner in which the staff at the airport treat passengers and I hope some form of training is provided to assist staff.
I have yet to get anyone who could assit me with my request and I will say this. My luggage is lost and I will not get it back, but I am convinced that Grantley Adams Airport is not user friendly when it comes to dealing with passengers requiring them to go beyond the call of duty.

Regards
Dominique HENRY (France)
Mon, 1 Aug 2011, 8:23 am
Which are the flights going or coming to Fort de France anytime next winter ? Thanks
G. Subero (Trinidad and Tobago)
Sun, 17 Jul 2011, 10:58 am
I was in transit in Barbados for 6 hours. Immigration was friendly and efficient. Allowed me a one day entry stamp. I was able to go into Bridgetown do some shopping have lunch and get back in time for my return flight.Barbados was very beautiful from my limited visit. Plan to return 7th August to 13th August.
kaiallman (canada)
Sat, 2 Jul 2011, 8:26 pm
travelling tommorww om aa hope coustoms and imagration good
L. Harkonen (Canada)
Tue, 28 Jun 2011, 5:23 pm
Don't listen to all these complainers, I have traveled to the island numerous times and never had any problems at the airport. The lines at customs move quickly, and I always expect to wait in any country anyway.
kaillman (canada)
Mon, 27 Jun 2011, 1:43 pm
that person from uk the baggage was delayed that day i know because i am a pilot on virgin
Carlos (UK)
Tue, 10 May 2011, 11:27 am
Always a relatively good experience where officials are friendly but pretty serious just like in any other airport. Luggage seems to take awhile but no more than 30 mins in all the times I've come with Virgin which carries a large number of passengers.

Been a pleasure!
Moseh Dunn (United States)
Wed, 27 Apr 2011, 9:49 pm
I am not going back to this island, they are very rude, the people at the airport look down at you as if they are better than you are. Here is my experience i am a Jamaican Born, and a USA Citizen,when i have them my US Passport they smile at me, they asked me question and when i answer in Jamaican, the officer look me me up and down then asked some rude question, what was my reason for visiting and i said vacation, then he asked if i have any Bob Marley, now me and you know what he ment by that comment, That means if i have any weed or Ganja, now i am coming from a america never smoke weed in my life or anything and for this officer to say that to you really spoiled my vacation. Please don't go to this country.
raja sekhar (ottawa canada)
Fri, 15 Apr 2011, 11:52 am
I am going to travel ottawa to trinidad. I need to go to trinidad by taking another flight in bridgetown after collecting my baggage. i am permanent resident canada. do i require visa in bridgetown
Konstantin Kraevskiy
Fri, 1 Apr 2011, 6:14 pm
Today I'm flying to Frankfurt and far to Chisinau.
But my baggage not puted to Chininau. To Frankfurt only... And I have no visa to Germany, I can't go out from transit zone. Worker on check-in-counter said "He can't send my bag to Chishinau". But information on website of Frankfurt Aeroport is "Your bags will be automatically forwarded to your final destination. We recommend that you call attention to the fact that Frankfurt is only an intermediate stop when checking in at your originating airport."
Thank you for my tomorrow troubles in Frankfurt.
L.C (Trinidad and Tobago)
Mon, 21 Mar 2011, 7:02 pm
I was travelling to barbados In immigration only 2 out of 12 desks were working luckily it was a small flight but still unacceptable.
On going back going though the terminal LIKE A MAZE you need a map at every turn.In fact my flight Was delayed 1:30 hours and then the Airport did not let the plane land for another 10 minutes and took forever to refuel and so on. My stay in Barbados was the best recorded but the airport ruined after that airport I might need another vacation.
Rodolphe MEGANGE (MARTINIQUE)
Wed, 9 Mar 2011, 4:06 pm
Travelling today ( March 9th ) LIAT 370 7.50 AM from Barbados to Martinique. I forgot my Hand luggage somewhere beetween X ray Check point and Boarding Gate 09 -
Trying to get LIAT or security to inform .....
NO Succes.Strange that no body can inform me !
Kevin (UK)
Tue, 8 Mar 2011, 11:19 am
On arriving into Barbados in July 2010, we had an hour and a half wait to get through customs, which after almost a 9 hour flight is the last thing we needed!The virgin plane lands at the same time everyday with the same amount of people- surely there should be more immigration officers working to clear everybody.
Geoff Gill (Canada)
Thu, 10 Feb 2011, 7:36 pm
Is there an established fee per bag for your "red hats"to handle one's luggage?
L. Knight (USA)
Sun, 29 Aug 2010, 11:28 am
I came into Barbados on 8/22/2010 and was very impressed with the high level of professionalism and friendliness of the female immigration officers. On previous occasions I always had a knot in my stomach too nervous to deal with the bad attitudes of those ghetto bunnies upon my arrival. They are your first introduction to the island. Keep the good works up!!!!
suresh deonandan (london)
Fri, 23 Jul 2010, 4:10 am
i travel every tree weeks to guyana via barbados from the uk and the immigration there have no manners on the 6 of july they took me even to the hospital for a extray saying i had drugs internally when they was prove wrong i already miss my flight and was given no alternative i just had to find my way back to the uk they dont pay for hotel or nothing just leave me there at the airport i think the immigration officer and the airport police are not acting professional to customers they need to be train to deal with people also the make alligation they cannot support and i will be taking this one all the way
Susan Reviere (England)
Sat, 3 Jul 2010, 3:40 pm
I am writing regarding the experience I had with an airport porter today July 3rd 3010. The porter was not particularly friendly in the luggage collection. We needed 3 suitcaes taken to the Virgin Check In desk. On paying him he advised the 2 dollar note was not longer valid at the bank. As I travel to Barbados on average twice a year I was surprised and gave him a further 2 dollars. At the Virgin Check In desk I checked and was advised the 2 dollar bill was still valid. So travellers be aware of this scam which I hope is a one off!

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